911 Emergency Communications Shift Supervisor

Lead with purpose. Serve with impact. As a 911 Shift Supervisor, you will play a vital role in mentoring staff, maintaining operational excellence, and supporting those who answer the call when it matters most. This is an opportunity to make a meaningful difference every single day. If you have experience in 911 Emergency Communications, consider applying to the Harrisonburg-Rockingham Emergency Communications Center's (HRECC) Shift Supervisor career opportunity and help lead the HRECC into the future of the 9-1-1 industry! The Emergency Communications Shift Supervisor is a full-time position with benefits and a preferred hiring range of $31.92 - $34.71 per hour (equivalent to $66,393 - $72,196 annually) plus overtime. An exact salary will be dependent upon the selected candidate's qualifications and in compliance with City policy. HRECC positions work 12-hour shifts with at least two weekends off per month and the expected minimum overtime for this role is 4 hours every 2 weeks; however, the exact number of overtime hours could vary. The exact shift assignment filled by this position will be determined at the end of the recruitment process. As the Shift Supervisor, you'll perform difficult technical work receiving, classifying, processing, and dispatching emergency service calls, non-emergency service calls, and more. In this role, you'll coordinate the actions of the Center to mitigate emergencies through a variety of methods, including the use of leadership and teamwork, while also participating with HRECC Administration in the development, implementation, and review of Center procedures, policies, and training programs. Additionally, the Shift Supervisor manages assigned teams and projects, schedules work assignments for personnel, collaborates with the Training Division to provide staff training, receives and reviews problems/complaints from citizens and other emergency services personnel regarding specific incidents and/or employees, and completes various records/files daily. A detailed list of the essential functions and the ideal candidate's knowledge, skills, and abilities is available in the Emergency Communications Shift Supervisor class specification . High school diploma or GED and considerable (3-5 years) experience in public safety communications or an equivalent combination of education and experience. Experience in a multi-disciplinary emergency communications center. Demonstrated supervisory and/or leadership experience. A minimum of 6 specialized training classes in the field of Emergency Communications. Possession of CPR certification at hire date. Possession of or the ability to acquire the following within the timeframe indicated from hire date: VCIN Level B Operator, within 3 months; DCJS Basic Communicator Certification, within 12 months; Powerphone Total Response Certification, within 3 months; DCJS General Instructor Certification, within 12 months; Communication Center Supervisor Certification through APCO, within 12 months. Released on all 3 specialties (call taking, law enforcement dispatching, and fire and rescue dispatching) within 6 months of hire date. Availability to work day, evening, or blended shift work hours, as needed. Any employee of the HRECC may be called upon to work over the scheduled shift or hours, as needed. The employee who is at the top of the rotation list at the time the call-out is initiated shall be responsible for the shift, if no other employee is available. Click here to view the physical requirements of this position. Automatic Disqualifiers for Employment at the HRECC per State Regulations•: Felony conviction; Conviction of Class 1 or 2 misdemeanor; and Other relevant criteria to this position. •Please note that the list above is not all-inclusive and is subject to the State Regulations, as amended. Candidates will receive a copy of the Disqualifying Criteria with the Personal History Statement and Authorization for Release of Personal Information, as indicated in the Application Deadline section below. The selected candidate for this position will be subject to the following screenings and must receive satisfactory results•: Typing Test per National Emergency Number Association (NENA) Standards; DMV query; Drug screening; Industry-specific physical exam, including audiometry; Psychological evaluation; Personal History Statement; and Criminal background investigation, including VCIN fingerprinting and security test. •Current HRECC employees who have already completed the screenings above will not be subject to those screenings. HRECC employees are subject to random drug/alcohol screenings.

Application Deadline:

All candidates must submit the following by 5:00pm EST on June 1, 2026 in order to be considered: A complete City of Harrisonburg online employment application, including previous work experience and education history; Cover letter attachment; Resume attachment; and 3 professional references. Applicants who are unable to upload the additional documentation to their online employment application must email the required documentation to employment@harrisonburgva.gov by the deadline indicated above. Incomplete applications and applications with verification(s) of no prior education and/or work history will not be considered. There are two additional forms (the Personal History Statement and Authorization for Release of Personal Information) required for consideration for this position. Current HRECC employees are not required to submit these two additional forms. At a later step in the process, applicants will be provided with the forms and more information. The City provides an excellent benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave, holidays and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status. The City of Harrisonburg and HRECC are Equal Opportunity Employers.