Front Desk Shift Lead

Front Desk Shift Lead The Doorways - 2.2 Richmond, VA Job Details Full-time From $18 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) matching Qualifications Customer communication Staff supervision Customer relationship building Client rapport building Employee relationship building Managing hospitality teams High school diploma or GED Multi-line phone systems Customer data entry

Full Job Description About Us:

Established in 1984, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medial needs. Those who enter our doors find a healing, emotionally supportive environment in a place where compassionate care and community generosity come together.

Hours:

5 days per week, typically 5:00 pm-1:00 am, flex schedule to meet business needs, to include a combination of weekdays and weekends, and participation in an on-call rotation.

Job Description:

Reporting directly to the Assistant Front Desk Manager and under the purview of our Guest Services Manager and the House Manager, the Shift Lead acts as the "face of the organization," directly supervising all evening and overnight staff, including Front Desk and Housekeeping during the shift. They will also work closely with Maintenance to ensure the facility runs smoothly and efficiently.

Key Responsibilities:

• Multitasking, to include guest interaction, data entry, and multi-line phones
• Leads, trains, and motivates team members
• Excellent communication and problem-solving skills
• Solid relationship-building skills, people-focused, highly organized, and guest-centric
• Ability to work a flexible schedule to cover vacancies and meet the needs of the organization with a willingness to work nights, weekends and holidays as needed
• Evening, overnight and weekend availability
• Works as a Front Desk Agent while co-managing a team of direct reports
• Coordinates housekeeping assignments with staff
• Manage organizational resources efficiently based on real time data
• Provide direction and support to volunteers serving meals as needed
• Ensures direct reports follow company procedures and policies while providing professional, friendly, and engaging service
• Ensures proper scheduling and staffing of the facility, to include emergency coverage
• Ensures accuracy and security of all guest data
• Responds to guests' requests, concerns, and issues in a prompt and professional manner
• Promptly identifies and addresses performance challenges of direct reports
• Participates in annual evaluations of direct reports
• Cultivate meaningful professional relationships with direct reports through regular training, support, and performance feedback

Qualifications:

• 2 years of direct supervisory experience required
• High School Diploma or equivalent
• 3+ years combined applicable supervisory, customer service, and data entry experience

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Application Question(s): Are you available to work the flex schedule, typically 5:00pm - 1:00am, including a combination of weekdays and weekends and participation in an on call rotations? Are you available to cover vacancies outside of your scheduled shift, with advance notice? Do you have reliable transportation to get to and from work, regardless of the time of day or night you are working? Do you have any relevant Guest Service experience, including: greeting guests, answering phones, check-in/check-out process, and guest complaint resolution?

Work Location:

In person