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Job Description
OVERVIEW
Original Skiff Fish + Oysters is an oyster bar and coastal tavern located in the newly renovated Hotel Champlain on Battery Street in Burlington, Vermont overlooking Lake Champlain. The restaurant is a unique partnership between Hotel Champlain and Heirloom Hospitality, creators and operators of Hen of the Wood, Doc Ponds, Prohibition Pig, and Gallus Handcrafted Pasta. This unique opportunity provides the compensation, benefits, and growth opportunity of Aimbridge Hospitality and the operational leadership involvement of Vermont's premiere restaurant company. Original Skiff's management team includes a collection of Burlington's best restaurant professionals that have grown out of the city's best establishments.
OPERATIONAL EXECUTION
Work in partnership with the General Manager to create an operationally stable and efficiently run restaurant and brewery on a shift-by-shift basis. Focus on leading with positive communication, pacing great shifts, exemplifying our service standards, creating amazing guest experiences, recognizing great teamwork, monitoring ambience, resolving operational challenges, leading guest turnarounds, maintaining organization, monitoring side work, and bringing closure to shifts while protecting inventory, policies, and securing the business at closure. This Restaurant Supervisor is part of the management team and expected to participate in operational planning and execution with the GM, Restaurant Chef, and Sous Chef. Assure consistently executed shifts that achieves our goal of 100% guest satisfaction and an undeniable team win. Proper, positive, timely, and content rich Compass Meeting every shift Timely and informative Shift Notes with critique of the shift and critical notes for tomorrow
GUEST EXPERIENCE
Cultivate positive guest experience from reservation waitlist experience, host stand welcome, steps of service, quality food and drink, recognition, and a gracious goodbye. Leading exemplary shifts with positivity, momentum, and focus on the little extras that result in magic and memories
MANAGEMENT OF STAFF
Assist in training, coaching, and leading a team of hospitality hearted professionals that are constantly learning while delivering standard setting shifts and positive guest experiences. Training & Coaching - Assist in training programs for FOH employees including: Page 2 of 6 Policies and procedures Story Worth Living, Why, How, and What Service standards and product knowledge Expectations for cleanliness, organization, and attention to detail Day to day supervision to delivery excellent and standard bearing shifts Properly handles employee coaching, discipline, or termination process Schedule and wage management Understand FOH scheduling and labor budget expectations to assist the GM in accomplishing goals
QUALIFICATIONS
• 2 Years of Managing or Supervisory Experience in High Volume Restaurant Great references from proven similar experience in hospitality leadership Ability to work in a high-energy and physically demanding environment Demonstrates strong leadership skills, work ethic, and integrity Actively participates in problem solving, accountability & development of all employees Solid math, computer, POS & reservation system skills Awareness of local, state and federal health & sanitation laws
Pay:
$27.00 - $28.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance
