Event Service Leader (Food & Beverage)

Event Service Leader (Food & Beverage) Field Arts & Events Hall Port Angeles, WA Job Details Part-time $22 an hour Benefits Employee discount Flexible schedule Paid sick time Qualifications Operations management MAST Permit Administrative experience Team development Delegation Food Handler Certification Hospitality management Full Job Description

JOB SUMMARY

The Food & Beverage Service Lead at Field Arts & Events Hall is a hands-on floor manager responsible for leading lounge, and event service operations during performances, rentals, and special events. This frontline leader oversees servers, and support staff to ensure efficient, high-quality food and beverage service while maintaining exceptional standards of hospitality, cleanliness, and compliance. The Service Lead actively manages the flow of service, conducts pre-shift briefings, monitors guest experience on the floor, and ensures all opening, service, and closing checklists are executed accurately. Acting as the primary point of contact for rental clients and event stakeholders, the Service Lead coordinates service timing, responds quickly to guest and client needs, and resolves issues in real time to ensure a seamless experience from guest arrival through final service and event close.

ESSENTIAL JOB FUNCTIONS

Team Leadership & Event Execution Promote, work, and act in a manner consistent with the mission of Field Arts & Events Hall. Supervise support staff during events, ensuring the team is properly staffed and delegated. Ensure all shift checklists are completed and service standards are consistently met or exceeded. Oversee event setup and breakdown, including managing the "flip" between performances and post-event transitions. Train and coach new and current support staff to uphold legendary service standards and hospitality protocols. Implement and hold support staff accountable for established service procedures and side work assignments. Maintain strong attention to detail in cleanliness, presentation, and timing. Ensure all event staff adhear to FAEH's code of conduct and maintain professionalism at all times. Client Relations Serve as the main point of contact for rental clients during events, providing clear communication, timely support, and professional service. Address client questions, concerns, and changes in real time, collaborating with internal teams to find effective solutions. Represent Field Hall with professionalism and hospitality, ensuring rental clients feel confident, heard, and well-supported. Communicate client feedback and event notes to the Operations Manager following each event. Guest Experience Ensure all guests are greeted warmly and professionally and receive attentive, efficient service throughout their visit. Monitor guest satisfaction and respond to concerns promptly and courteously. Model and promote a culture of hospitality and excellence among all support staff. Health, Safety & Compliance Ensure compliance with Washington State health code regulations and MAST requirements. Lead by example in maintaining a clean, safe, and organized event and service environment.

SUPPLEMENTAL JOB FUNCTIONS

Collaborate with kitchen and café teams to ensure seamless guest service and event transitions. Support with event planning logistics, room setups, and occasional administrative tasks. Provide feedback to the Operations Manager about team performance, client experiences, and process improvements.

TOOLS & TECHNOLOGY POS

(Point of Sale) system Event layout and scheduling tools Communication devices (e.g., radios, tablets) Microsoft Office Suite Cleaning and food service equipment

QUALIFICATIONS

Must have a current Washington State Food Handler's Card. Must have valid MAST certification. Previous supervisory experience in hospitality, event operations, or customer service preferred. Excellent communication and problem-solving skills. Proven ability to lead a team in a dynamic and fast-paced environment. Strong attention to detail and commitment to creating a positive guest and client experience.

REQUIREMENTS

Must be able to work evenings, weekends, and holidays as needed. Ability to stand for extended periods and work in a physically active role. Must be able to bend, stoop, lift, and carry items weighing up to 35 pounds regularly and occasionally push/pull up to 75 pounds. Demonstrated professionalism, patience, and composure under pressure.

COMPENSATION

$22.00 Hourly plus eligibility for tip pool participation Accrues paid sick time

APPLICATION PROCESS

Applicants must submit the following to be considered: Cover Letter Resume To apply, please send your resume and cover letter to Shannon at fieldhallevents dot org with the subject line Service Lead Position . This description outlines the core responsibilities and expectations for the Service Lead role at Field Hall. It is not an exhaustive list and may evolve based on the organization's needs. The Service Lead must consistently demonstrate a proactive, self-starting attitude, with a focus on maintaining exceptional standards of food safety, quality, and operational excellence.

Location:

201 W. Front St, Field Arts & Events Hall - Port Angeles, WA Reports to: Operations Manager

ABOUT FIELD HALL

Field Arts & Events Hall (FAEH) is a dynamic non-profit cultural institution located in the heart of Port Angeles, WA, offering a diverse array of arts programming and event support. Our mission is to be a home for arts and events that brings people together and strengthens our community. FAEH is a new impressive world-class facility that boasts world-class service.

Equal Opportunity Employer:

Field Hall is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, 1 age, marital status, veteran status, or disability status As an equal opportunity employer, we highly encourage people from historically marginalized groups to apply, including people of color, persons with disabilities, and members of the LGBTQ+ community. Any offer of employment is contingent on a successful background check.

Job Type:

Part-time Pay:

$22.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person