Field Service Travel Coordinator

Back to jobs Field Service Travel Coordinator Atlanta, Georgia, United States Apply At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

PURPOSE OF POSITION

The purpose of the Field Service Travel Coordinator is to coordinate and book business travel for Field Service employees and leaders across all locations and roles, including air, hotel, rental car, and related logistics, and to manage travel changes as business needs evolve. This role serves as the central point of contact for Field Service travel planning related to training, meetings, new hires/onboarding, customer/site needs, and other business-driven travel requirements while ensuring accuracy, policy alignment, cost awareness, and a positive employee experience.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

ESSENTIAL FUNCTIONS

• Serve as the primary travel coordinator for Field Service, booking airfare, lodging, rental cars, and other approved travel needs for employees across regions and job families.
• Receive and validate travel requests (dates, location, business purpose, cost center/project code, traveler details, site/customer requirements).
• Coordinate travel for key events including new hire onboarding, required training/certifications, project/site mobilizations, leadership meetings, and customer visits.
• Manage itinerary changes including rescheduling, cancellations, missed connections, extensions, and emergency changes, ensuring travelers and stakeholders have updated confirmations.
• Support travelers with time-sensitive issues (flight disruptions, hotel issues, car rental changes) and escalate appropriately to vendors/travel agency per process.
• Maintain a consistent travel request workflow (intake, approvals if required, booking, confirmation distribution, tracking).
• Ensure bookings align with internal travel guidelines/policy (as applicable), preferred vendors, and budget expectations, flag exceptions for approval.
• Track and report travel activity as needed (e.g., volumes, costs, common issues, lead times, unused tickets/credits, compliance to process).
• Coordinate with Finance/AP on travel-related invoice questions, credits, disputes, and documentation requirements.
• Maintain accurate records and documentation for each trip (itineraries, approvals, changes, traveler communications) in designated systems/files.
• Partner with HR/Recruiting/Training to anticipate upcoming travel needs (start dates, training schedules, class locations) and proactively plan bookings.
• Identify process improvements to reduce last-minute changes, increase cost efficiency, and improve traveler experience.
• Maintain confidentiality and professionalism when handling employee data, schedules, and business-sensitive travel details.
• Perform other duties as assigned by management.

COMPETENCIES

Customer Service Orientation:

Responsive, professional support to travelers; calm under pressure.

Planning & Organization:

Strong ability to manage high-volume scheduling and competing priorities.

• Attention to

Detail:

Accurate entry of names, dates, locations, loyalty numbers, and requirements; prevents costly errors.

Communication:

Clear, timely written and verbal communication with employees, leaders, vendors, and cross-functional partners.

Problem Solving:

Ability to troubleshoot disruptions and propose options quickly while staying within guidelines.

Time Management:

Meets deadlines, manages urgent travel changes, and handles multiple requests simultaneously.

Judgment & Discretion:

Handles confidential information appropriately; escalates exceptions and risks.

Collaboration:

Works effectively with Field Service, HR, Finance, and external travel partners.

Technical Proficiency:

Comfortable using travel booking tools and standard office systems (Excel, Outlook/Teams, expense systems).

EDUCATION AND EXPERIENCE

• Associate's degree or higher preferred (Business Administration, Hospitality, Travel/Tourism, Operations, or related field).
• 2+ years of experience in travel coordination, administrative support, operations coordination, or similar role; experience supporting field-based or multi-site teams strongly preferred.
• 1+ year of experience booking air/hotel/rental car and managing changes/cancellations required; experience with a corporate travel agency or travel management platform preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams); familiarity with expense management and/or purchasing processes preferred.

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands:

Activities:

Sitting - 80% Walking/Standing - 20%

Lifting:

Must be able to lift up to 15lbs.

Vision:

Long periods of close work on a computer screen.

Travel:

Occasional travel (up to 10%) may be required to IEM regional field offices and vendor sites.

Mental Demands:

Interpret, analyze, research and handle multiple tasks simultaneously; manage time-sensitive disruptions and urgent travel changes with professionalism and accuracy.

Environment:

Climate controlled office space and non-climate-controlled production floor (as applicable to work location/visits). Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy. Create a Job Alert Interested in building your career at Industrial Electric Manufacturing? Get future opportunities sent straight to your email. Create alert Apply for this job

• indicates a required field Autofill with MyGreenhouse First Name
• Last Name
• Preferred First Name Email
• Phone Country
• Phone
• 244 results found No results found Afghanistan +93 Åland Islands +358 Albania +355 Algeria +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua & Barbuda +1 Argentina +54 Armenia +374 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Azerbaijan +994 Bahamas +1 Bahrain +973 Bangladesh +880 Barbados +1 Belarus +375 Belgium +32 Belize +501 Benin +229 Bermuda +1 Bhutan +975 Bolivia +591 Bosnia & Herzegovina +387 Botswana +267 Brazil +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria +359 Burkina Faso +226 Burundi +257 Cambodia +855 Cameroon +237 Canada +1 Cape Verde +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros +269 Congo - Brazzaville +242 Congo - Kinshasa +243 Cook Islands +682 Costa Rica +506 Côte d'Ivoire +225 Croatia +385 Cuba +53 Curaçao +599 Cyprus +357 Czechia +420 Denmark +45 Djibouti +253 Dominica +1 Dominican Republic +1 Ecuador +593 Egypt +20 El Salvador +503 Equatorial Guinea +240 Eritrea +291 Estonia +372 Eswatini +268 Ethiopia +251 Falkland Islands +500 Faroe Islands +298 Fiji +679 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Gambia +220 Georgia +995 Germany +49 Ghana +233 Gibraltar +350 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea +224 Guinea-Bissau +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong SAR China +852 Hungary +36 Iceland +354 India +91 Indonesia +62 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kazakhstan +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait +965 Kyrgyzstan +996 Laos +856 Latvia +371 Lebanon +961 Lesotho +266 Liberia +231 Libya +218 Liechtenstein +423 Lithuania +370 Luxembourg +352 Macao SAR China +853 Madagascar +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania +222 Mauritius +230 Mayotte +262 Mexico +52 Micronesia +691 Moldova +373 Monaco +377 Mongolia +976 Montenegro +382 Montserrat +1 Morocco +212 Mozambique +258 Myanmar (Burma) +95 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 New Zealand +64 Nicaragua +505 Niger +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palau +680 Palestinian Territories +970 Panama +507 Papua New Guinea +675 Paraguay +595 Peru +51 Philippines +63 Poland +48 Portugal +351 Puerto Rico +1 Qatar +974 Réunion +262 Romania +40 Russia +7 Rwanda +250 Samoa +685 San Marino +378 São Tomé & Príncipe +239 Saudi Arabia +966 Senegal +221 Serbia +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia +421 Slovenia +386 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St.

Barthélemy +590 St. Helena +290 St. Kitts & Nevis +1 St. Lucia +1 St. Martin +590 St. Pierre & Miquelon +508 St. Vincent & Grenadines +1 Sudan +249 Suriname +597 Svalbard & Jan Mayen +47 Sweden +46 Switzerland +41 Syria +963 Taiwan +886 Tajikistan +992 Tanzania +255 Thailand +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad & Tobago +1 Tunisia +216 Turkey +90 Turkmenistan +993 Turks & Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan +998 Vanuatu +678 Vatican City +39 Venezuela +58 Vietnam +84 Wallis & Futuna +681 Western Sahara +212 Yemen +967 Zambia +260 Zimbabwe +263 Location (City)

• Locate me Resume/CV
• Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you at least 18 years of age?
• Select... What is your desired salary?
• Have you ever been employed by IEM or IPS?
• Select... Are you legally authorized to work in the United States? (Proof of identity and eligibility will be required upon employment.)
• Select... Do you have an unrestricted right to work and remain in the United States without sponsorship now or in the future?
• Select... Can you perform the essential functions of the position for which you are applying, with or without reasonable accommodation?
• Select.

.. Why do you feel you are a strong fit for this position? Is there anything else you would like us to know about you? Submit application