Travel Specialist

Travel Specialist Chicago, IL Job Details $85,000 - $105,000 a year 3 hours ago Qualifications Customer inquiry handling Full Job Description Solutions for Today's Challenges. Vision for Tomorrow's Opportunities. Join William Blair, the Premier Global Partnership. The Travel Specialist is responsible for providing day‑to‑day support for the firm's travel program through close partnership with internal employees and business divisions. The individual will monitor the travel email inbox and serve as a primary point of contact for travel‑related inquiries, responding promptly to booking requests, travel disruptions, policy and technical questions. The role also delivers ongoing program administration support, ensuring a high‑quality and efficient travel experience for employees.

Essential Responsibilities:

Monitor and manage the travel email inbox. Provide prompt and accurate guidance to travel-related requests, policy, and procedure question, by providing guidance on travel policies, preferred suppliers, and booking tools. Serve as a point of contact for travelers and arrangers, delivering consistent, high-quality customer service. Escalate issues when needed. Troubleshoot and provide solutions regarding travel issues. Research and resolve issues with travel vendors. Flag recurring technical issues, policy gaps or common themes identified through day-to-day interactions with travelers and arrangers. Assist travelers with booking arrangements , itinerary modifications, and pre-trip logistics in conjunction with our Travel Management Company. Assist with group travel, meetings, or project‑based travel requests under guidance from internal team members (e.g., partner meetings, intern programs, firm events). Support initiatives to increase adoption of preferred suppliers and booking tools. Assist with documenting travel processes, FAQs, and traveler guidance materials, including but not limited to William Blair's Intranet. Support travel education and communication efforts for employees. Assist Travel Director by partnering with internal teams such as HR, Marketing, and Security on travel‑related matters, as needed. Assist with travel reporting, data pulls, basic analysis, or other operational reporting tasks. Process and record invoices and other necessary travel documents in an accurate and timely manner. Participate in process improvement initiatives and special projects within the Travel team. Support the travel program with day-to-day administration as needed. Additional responsibilities as requested. Qualifications Bachelor's degree preferred 2-4 years of experience in a corporate travel, travel operations, or related administrative/support role required Working knowledge of travel policies, booking tools, and vendor coordination Exposure to basic travel reporting, data pulls, or invoice processing preferred Strong attention to detail with the ability to manage multiple requests in a fast‑paced environment Commitment to satisfying internal and external customers Client service orientation Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word) #LI-CH #

LI-ONSITE

About Our Firm William Blair strives to attract qualified candidates who specialize in investment banking, investment management, private wealth management, and other strategic resource groups. We are committed to empowering our colleagues to deliver client success and engage in our communities. Our firm has delivered trusted advice for nine decades, continuing to deepen our expertise and relationships across asset classes and markets throughout North America, Europe, and Asia. We provide advisory services, strategies, and solutions to meet clients' evolving needs amid dynamic market conditions and varying industries. What sets us apart is that we are an independent partnership, with colleagues who have unique experiences, perspectives, and backgrounds. We empower our people to bring their best thinking so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect. We invite you to learn more about us by visiting williamblair.com . William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/v Be aware of hiring scams : William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process. Note to External Recruiters /

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William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission. Download William Blair's privacy policies for job applicants: California Consumer Privacy Act Privacy Notice (CCPA) General Data Protection Regulation Privacy Notice (GDPR) Contact us should you have any questions or concerns.