Fan Experience Team Member

POSITION DESCRIPTION

Fan Experience Team Members play an integral role in providing a superior experience for groups attending Sacramento Republic FC matches at Heart Health Park. Fan Experience Team Members (FEPs) support guests by facilitating exclusive on-field experiences and assisting with wayfinding and problem solving, while maintaining a passionate, energetic, and enthusiastic disposition. Fan Experience Team Members also assist the Event Operations team with the execution of fan-facing events outside of matchday. This is a part-time seasonal role, spanning from January to November.

RESPONSIBILITIES

• Greet fans and welcome groups that are checking for their on-field experience and/or group gift.
• Adhere to outlined check-in practices for groups, including distribution of proper credentials needed for field access.
• Communicate rules, path of travel, and expectations to groups participating in on-field experiences.
• Examine and interpret tickets to answer any seating questions.
• Maintain comprehensive knowledge of venue, policies, and operational plans to ensure a seamless matchday experience.
• Assist with wayfinding throughout the venue.
• Maintain a visible presence during the event for any guest inquiries, comments, or concerns.
• Guide fans to exits or provide other instructions in case of emergency.
• Other duties as assigned.

QUALIFICATIONS

• Must be willing and able to work flexible hours, including evenings, weekends, and/or holidays for matchdays and other events.
• Must be able to adhere to pre-scheduled shifts and be on-time for those shifts.
• Must be available for approximately 80% of all home matches, including the State Fair (Saturday, August 1) and Season Finale (Saturday, October 24). Full 2026 schedule can be found here: https://www.sacrepublicfc.com/schedule/ .
• Able to work outdoors in inclement and/or hot weather.
• Able to stand, walk, or travel up and down stairs for extended periods of time.
• Strong communication and interpersonal skills with the ability to build relationships with guests and resolve issues efficiently.
• Able to adapt to changing priorities and work effectively in a fast-paced environment.
• Proven ability to collaborate effectively with team members and contribute to a positive work environment.
• Must be at least 18 years of age.

Compensation:

$16.90

Part-Time Seasonal:

January

• November
• Must be available for State Fair match (Saturday, August 1), and Season Finale match (Saturday, October 24).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to remain in a stationary position, move around the stadium, inspect spaces and items, and communicate with guests and teammates. The employee constantly works in outdoor weather conditions. The employee is occasionally required to move items and ascend/descend stairs. Reasonable accommodations will be made to enable employees to perform the essential functions of their job.

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.