Museum Guest Relations Associate - MOCA

Department

MOCA-OPS

Compensation Negotiable The Guest Relations Associate acts as first point of contact for visitors to the museum at the guest relations desk. The Guest Relations Associate is stationed at the guest relations desk and is responsible for welcoming guests, handling admission and membership sales transactions, special event staffing, and managing general customer service needs. The Guest Relations Team and MOCA Ambassadors play a key role in animating the museum's mission which is to "promote the discovery, knowledge, and advancement of the art, artists, and ideas of our time". Cannot be a current UNF student for this position type. Responsibilities Provide excellent customer service, greeting customers and orienting them to the museum. Provide solutions to visitors and inquiries at the front desk in person, via phone and email. Cross-trained to act be posted in the galleries in addition to front desk and serve as docents and lead meaningful conversation in gallery discussions and push visitors to experience art from a range of perspectives. When in the galleries is responsible for supervising the galleries and engaging guests with additional information about current exhibitions and museum collections. Engage visitors with additional information regarding exhibitions and museum programs. Assist with selling museum memberships to returning visitors. Assist in conducting surveys and post program feedback. Follow museum visitor check in policies and procedures. Provide general museum information regarding upcoming exhibitions and events. Keep an accurate register, manage daily admissions and the QuickBooks

REVEL POS

software. Maintain records and spreadsheets of museum attendance for monthly, quarterly, and annual reports. Maintain stocks of informational brochures for guests and rotate or replenish as needed. Attendance at initial and ongoing team training sessions is required. Supervise galleries to ensure proper visitor guidelines are followed. Minimum Qualifications Minimum of 1 year of retail and/or customer service environment with a working knowledge of cashiering, receipt processing, and end of day reconciliation. Knowledge, Skills, and Abilities English proficiency Exceptional customer service skills Excellent communication skills Passion for museums, art history, and contemporary art Capable of dynamic interactions and conversations with the public, including UNF communities as well as children, youth, and adults Strong desire to work collaboratively Highly reliable, dedicated, responsive to email communication, and punctual Ability to multi-task and be comfortable working in high traffic areas Willing to work evenings and weekends Must be proficient in Microsoft Office Suite applications (Word, Excel, Outlook, etc) and working knowledge of QuickBooks, Access and PowerPoint Knowledge of point of sale (POS) system Experience in using and/or training on computerized accounting system, computer software to include the ability to create and maintain spreadsheets and databases Required Qualifications Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens. At the University of North Florida, we believe in empowering our employees to thrive both professionally and personally. Whether you're advancing research, supporting students, or driving innovation, you'll be part of a dynamic community that values collaboration, growth, and meaningful impact. Discover a career that makes a difference—right here in Jacksonville. Start searching our current job opportunities and find your next career move at UNF!

NOTICE:

At this time, UNF cannot consider candidates who require H‑1B visa sponsorship, regardless of current visa status. Current UNF employees (Faculty & Staff) should view opportunities via the Workday UNF Jobs Hub. Current UNF students should view opportunities via the Workday UNF Student Jobs Hub. To learn more about UNF's workplace culture, mission, and available employee benefits, please visit our UNF Employment page.