Tour Guide & Host

Automotive. It's All We do. AMCI's deep understanding of the automotive industry anchors effective driving and product experiences, dealer education, media events, and sponsorship activation worldwide. We provide key insights and solutions for manufacturers and retailers to navigate the industry's transformation and differentiate its winners. With over 15 million in-vehicle experiences, AMCI is unrivaled in the field. From the latest EVs to the most iconic legacy brands, no company has been handed the keys to more vehicle launches and driving events. The Opportunity... The Porsche Experience Centers (PEC) are a brand immersion destination for automobile enthusiasts. They offer the ability for guests of all ages to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive, allowing Porsche to build connections with people from all walks of life. AMCI is contracted by Porsche Cars North America (PCNA) to deliver the management of core operations for the

PEC:

drive, logistics, events, marketing and customer experience. The Tour Guide & Host works as a member of the Customer Experience Team at the Porsche Experience Center (PEC) Atlanta. This team is responsible for representing the PEC in all areas of the customer journey. The Tour Guide & Host will lead tour groups in the Porsche Gallery, act as host of the Gallery and work at the Customer Experience Desk. The PEC is a facility in Atlanta, GA designed to immerse groups and clients in all that is Porsche. From one‐on‐one instruction to off‐road courses to drive simulators, the PEC is a total reflection of Porsche's past, present and future. A true car enthusiast playground, the Porsche Experience Center Atlanta is at the center of car culture. The customer service position requires a friendly, outgoing personality and an interest in the automotive industry. As a Tour Guide & Host, you will be trained to provide the utmost customer service. You will receive Porsche product and history training to seamlessly converse with guests concerning everything Porsche. How You'll Contribute... Lead corporate guests in informative, guided facility tours Act as host for any retail guests touring the Porsche Gallery Own the customer's first impression of the facility by greeting and checking in registered PEC customers Convey specific product knowledge to customers that want to learn more about our vehicles Understand and communicate liability waiver, additional vehicle and activity opportunities Stay up-to-date on new product knowledge when possible Maintain any and all reports required by the PEC Contact Team Manager Manage customer service issues where possible Assist Events Team, SIM Lab and Retail store when needed Assist in ad hoc projects as needed Ensure guest information is correctly represented Create customer name badges What We're Looking For... High School diploma; some college or internship experience preferred 1‐2 years of customer service experience or event/travel booking Automotive/Motorsports interest preferred Excellent customer service skills and ability to handle high‐level clients/groups Must be organized and detail‐oriented Proficient computer skills including all Microsoft office applications Ability to multitask Excellent verbal and written communication skills Ability to adapt offerings to fit each customer's needs Basic conflict resolution/de-escalation Other Requirement, Screening, Interviews & Equal Opportunity... This is a part-time position requiring a minimum of 3 days per week, with priority availability on Thursdays, Fridays, and Saturdays. Weekly hours typically range from 24 to 28 hours, based on business needs. Flexibility to work additional hours as needed is a plus, but consistent coverage on those three key days is essential. This role's hourly rate would be $17/hr. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above, and job scope and responsibilities are subject to change. AMCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law. This role may also include performance-based incentives, benefits, and other perks as part of the total compensation package.

Pay:

$17.00 per hour

Work Location:

In person