Museum Docent

Position Summary:

(Pearl Harbor Aviation Museum Part-Time & Full-Time Postion Open) Must be in Hawaii -- on-site); FT @ 40 hrs per week; PT @ approx 20 - 30 hrs per week. Docents at Pearl Harbor Aviation Museum are the storytellers of history — interpreters who transform moments of the past into living, personal experiences for every guest/visitor. They embody the Museum's mission to honor the heroes of Pearl Harbor and inspire future generations through aviation and innovation. As a member of the Visitor Experience team, the Docent engages guests through historically rich information, tours, authentic interpretation, and exceptional service and hospitality. With confidence, empathy, and professionalism, the Docent connects guests/visitors at all ages from around the world to the courage, ingenuity, and human spirit that define Pearl Harbor. Key Responsibilities Leads engaging, accurate, and emotionally resonant tours of the Ford Island Control Tower Rooftop Terrace, Pearl Harbor Aviation Museum campus and surrounding historic sites. Interprets the history of Pearl Harbor, aviation in the Pacific, and the stories of those who served — translating facts into human connection. Engages guests in exhibit galleries, operate simulators, and present educational programs with enthusiasm and clarity. Fosters a culture of safety, respect, and inclusion in all tour and public and internal interactions. Collaborates with the Visitor Experience team to continuously enhance storytelling quality, interpretive accuracy, and guest/visitor satisfaction. Supports museum programs, events, and volunteer activities through reliable, and professional participation. Represents the Museum's mission and upholds its standards of excellence in every interaction. Provides safety instruction, coordination and support for Tours under the direction of the Visitor Experience Manager. Assists guests/visitors, as needed in exhibit galleries, operates simulators and conducts presentations and/or tours. Develops positive and effective working relationships with colleagues and partners Other duties as assigned .

Qualifications:

High level of respect for history and a passion for sharing it with others. Energetic, engaging communication style to match with the guest(s) and comfortable speaking to diverse audiences. Excellent customer service skills; consistently positive, patient, and empathetic. Ability to connect emotionally with guests and adapt presentations to diverse age groups and cultural backgrounds. Works independently and collaboratively with professionalism and reliability. Maintains composure and grace under pressure. Works effectively as team player. Displays initiative, accountability, and commitment to continuous learning and continuous improvement. Is a proactive team member. Comfortable discussing sensitive historical topics with accuracy and compassion. Education and Experience Bachelor's degree preferred in History, Museum Studies, Education, or Performing Arts. Experience in public speaking, theater, interpretation, and/or education highly beneficial. Aviation or Air Traffic Control (ATC) background is a plus, but not required. Equivalent experience in public engagement, tourism, or hospitality may substitute for formal education. Customer Experience Standards Creates a warm, welcoming, and professional first impression for every guest. Anticipates visitor needs and provides proactive, solution-oriented assistance. Demonstrates active listening, empathy, and adaptability in all guest interactions. Handles concerns quickly and with tact, protecting the Museum's reputation for excellence. Inspires curiosity, reflection, and respect through thoughtful engagement. Knowledge, Skills, and Abilities Exceptional verbal and interpersonal communication skills. Strong storytelling ability with clarity, authenticity, and enthusiasm. Comfort working at heights and assisting guests who may feel uneasy. Emotional intelligence, tact, and sound judgment in all guest interactions. Ability to manage time effectively in dynamic visitor environments. Projects confidence and enthusiasm when speaking to individuals or groups. Interprets complex historical content with clarity and emotional resonance. Responds thoughtfully and constructively to inquiries, feedback, and challenges. Builds trus, respect, and enthusiasm among staff, volunteers, and guests alike. Represents the Museum's mission, vision, values and brand through professionalism, integrity, and authentic storytelling. Must pass a U.S. Navy-issued background check for Ford Island access. Join our vibrant team as a Museum Docent and become a passionate ambassador for our cultural aviation museum/organization! This position offers an exciting opportunity to develop your public speaking, teaching, and community outreach skills while contributing to the preservation and appreciation of our shared heritage. Embark on a rewarding career and journey, where your enthusiasm fuels discovery! We are committed to fostering an inclusive work environment that values your contributions, while offering opportunities for professional growth. Join us in making history come alive for every guest/visitor who walks through our doors!

Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Free parking Health insurance Vision insurance

Location:

Honolulu, HI 96818 (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person