Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Travel and Expense Operations Leader
Job
Kyndryl
Romeoville, IL (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
46
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleRole OverviewThe Travel & Expense Operations Leader is responsible for the day‑to‑day administration, execution, and delivery of Travel & Expense (T&E) processes in accordance with well‑defined global policies and procedures. This role ensures that travel and expense activities are processed accurately, on time, and in full compliance with approved standards.
This position ensures operational discipline, consistent application of policy, effective case resolution, and reliable service delivery across regions.
Key ResponsibilitiesProcess Administration & Service Delivery10+ years of experience. Execute and administer end‑to‑end Travel & Expense processes aligned to approved global policies and standard operating procedures.
Ensure timely and accurate processing across core activities, including expense reimbursements, payments, audits, cash advances, manual expense claims, overpayments, and separation‑related expenses.
Monitor daily operational queues and ensure service levels and turnaround times are consistently met. Policy Governance, Execution & ComplianceCollaborate with Procurement and Vendor Services on vendor performance across both systems and processes (Concur, card providers, TMCs)Accountable for controls, audit outcomes, and compliance postureContribute towards policy and roadmap decisions to improve productivity and effectiveness as well as user experienceApply and enforce established Travel & Expense policies consistently across employee populations and regions.
Handle policy‑based inquiries and exceptions within defined guidelines; escalate interpretation issues or gaps to the appropriate governance or policy owners.
Support internal and external audits by ensuring documentation, approvals, and process evidence are complete and compliant.
Systems & Tools AdministrationOwn the Travel & Expense tool from a process and business perspective, ensuring it supports approved policies and operational requirements. Drive automation, simplification, and user experience improvementsPartner with HR Technology and CIO teams to: Submit, review, and support approved system change requestsCoordinate configuration updates and system administration activitiesEnsure clear ownership between process decisions and technical executionAdminister operational aspects of the tool, including user access requests, reference data maintenance, and processing of approved setup or change requests. Support User Acceptance Testing (UAT) by executing defined test cases and validating outcomes for approved changes.
Corporate Card AdministrationAdminister the Corporate Card program in line with established guidelines, including card applications, limit changes, maintenance, and terminations.
Coordinate with internal partners and vendors to resolve operational issues related to card usage and processing.
Case Management & Employee SupportOversee resolution of employee inquiries and cases raised through designated case management tools.
Ensure responses are timely, accurate, and aligned with documented policy and procedures.
Identify recurring issues and operational pain points and raise recommendations for process improvements.
Operational Reporting & Continuous ImprovementTrack and review operational metrics such as volumes, cycle times, SLA performance, and error rates.
Identify process inefficiencies or recurring issues and provide input to governance or process owners to support continuous improvement.
Support implementation of approved process updates and ensure operational readiness.
Provide service level performance reporting and insights to senior leadership Vendor performance management and escalation management to achieved desired and contractual outcomesAccountable for service KPIs and experience metricsStakeholder & Team CoordinationCoordinate daily activities across the Travel & Expense operations team to ensure workload balance and continuity of service.
Act as the primary operational contact for Finance, HR Services, HR Technology, and vendors on T&E execution matters.
Ensure clear handoffs and escalation paths for issues outside defined process or policy boundaries.
Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Test Manager or pursue alternative expertise areas such as Architecture - Kyndryl is dedicated to your professional journey.
Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required SkillsExperience in Travel & Expense administration, shared services, or operational delivery roles.
Working knowledge of Travel & Expense systems and tools (e.g., Concur or similar platforms).Strong understanding of compliance, audit, and financial control requirements related to expense processing.
High attention to detail, strong process discipline, and ability to manage high transaction volumes.
Clear, practical communication skills for employee and stakeholder support.
Being YouThe \
The RoleRole OverviewThe Travel & Expense Operations Leader is responsible for the day‑to‑day administration, execution, and delivery of Travel & Expense (T&E) processes in accordance with well‑defined global policies and procedures. This role ensures that travel and expense activities are processed accurately, on time, and in full compliance with approved standards.
This position ensures operational discipline, consistent application of policy, effective case resolution, and reliable service delivery across regions.
Key ResponsibilitiesProcess Administration & Service Delivery10+ years of experience. Execute and administer end‑to‑end Travel & Expense processes aligned to approved global policies and standard operating procedures.
Ensure timely and accurate processing across core activities, including expense reimbursements, payments, audits, cash advances, manual expense claims, overpayments, and separation‑related expenses.
Monitor daily operational queues and ensure service levels and turnaround times are consistently met. Policy Governance, Execution & ComplianceCollaborate with Procurement and Vendor Services on vendor performance across both systems and processes (Concur, card providers, TMCs)Accountable for controls, audit outcomes, and compliance postureContribute towards policy and roadmap decisions to improve productivity and effectiveness as well as user experienceApply and enforce established Travel & Expense policies consistently across employee populations and regions.
Handle policy‑based inquiries and exceptions within defined guidelines; escalate interpretation issues or gaps to the appropriate governance or policy owners.
Support internal and external audits by ensuring documentation, approvals, and process evidence are complete and compliant.
Systems & Tools AdministrationOwn the Travel & Expense tool from a process and business perspective, ensuring it supports approved policies and operational requirements. Drive automation, simplification, and user experience improvementsPartner with HR Technology and CIO teams to: Submit, review, and support approved system change requestsCoordinate configuration updates and system administration activitiesEnsure clear ownership between process decisions and technical executionAdminister operational aspects of the tool, including user access requests, reference data maintenance, and processing of approved setup or change requests. Support User Acceptance Testing (UAT) by executing defined test cases and validating outcomes for approved changes.
Corporate Card AdministrationAdminister the Corporate Card program in line with established guidelines, including card applications, limit changes, maintenance, and terminations.
Coordinate with internal partners and vendors to resolve operational issues related to card usage and processing.
Case Management & Employee SupportOversee resolution of employee inquiries and cases raised through designated case management tools.
Ensure responses are timely, accurate, and aligned with documented policy and procedures.
Identify recurring issues and operational pain points and raise recommendations for process improvements.
Operational Reporting & Continuous ImprovementTrack and review operational metrics such as volumes, cycle times, SLA performance, and error rates.
Identify process inefficiencies or recurring issues and provide input to governance or process owners to support continuous improvement.
Support implementation of approved process updates and ensure operational readiness.
Provide service level performance reporting and insights to senior leadership Vendor performance management and escalation management to achieved desired and contractual outcomesAccountable for service KPIs and experience metricsStakeholder & Team CoordinationCoordinate daily activities across the Travel & Expense operations team to ensure workload balance and continuity of service.
Act as the primary operational contact for Finance, HR Services, HR Technology, and vendors on T&E execution matters.
Ensure clear handoffs and escalation paths for issues outside defined process or policy boundaries.
Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Test Manager or pursue alternative expertise areas such as Architecture - Kyndryl is dedicated to your professional journey.
Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required SkillsExperience in Travel & Expense administration, shared services, or operational delivery roles.
Working knowledge of Travel & Expense systems and tools (e.g., Concur or similar platforms).Strong understanding of compliance, audit, and financial control requirements related to expense processing.
High attention to detail, strong process discipline, and ability to manage high transaction volumes.
Clear, practical communication skills for employee and stakeholder support.
Preferred Skills:
Masters degree or relevant certifications.Being YouThe \