Travel Counselor, Maine State Visitor Information Center, Yarmouth, Maine ( off Exit 17, I-295)

Travel Counselor, Maine State Visitor Information Center, Yarmouth, Maine ( off Exit 17, I-295) 1100 Route 1, Yarmouth, ME 04096 $15.10 an hour - Part-time $15.10 an hour - Part-time If you love Maine and you're a lifelong learner, you'll find this role fulfilling!

Purpose :

At the Maine State Visitor Information Centers, we create a 5-star first impression of Maine and assist visitors in creating their BEST Maine experience, incorporating member businesses, so they stay longer, explore more, and come back again.

Responsibilities :

Greet all visitors in a warm and welcoming manner. Assist visitors with information regarding things to do (including events, attractions, activities, restaurants, etc.), accommodations, directions, and travel information. Assist visitors in person, over the phone/email. Maintain a professional appearance and demeanor at all times. Complete all required training modules, including continuing training. Stay up to date on Maine and on Maine Tourism Association member partners, including events, attractions, activities, travel routes, transportation, seasonal and weather conditions, etc. Use Maine Tourism Association resources (website, member publications, digital kiosk, CTC Training Module) as primary resources for visitor information, designated websites as secondary resources, and other web-based information when MTA resources are unavailable. Keep publication racks filled and ensure all member publications are displayed at all times. Open and close the Center as scheduled (Opening and Closing checklist provided) Track and order publication inventory in the CRM (database) application. Transact lottery payouts and sales of Acadia National Park passes Alert custodial staff of any issues on the property requiring attention. Be prepared for emergencies and contact authorities in accordance with the emergency response plan. Follow all procedures and policies in place for each task ( There is a written checklist for each task)

Requirements :

Enthusiasm for Maine's destinations. Proficiency in standard computer applications (internet, email, Office Suite, social media). Strong written and verbal communication skills. Excellent customer service skills. Basic map-reading skills. Ability to lift 35 pounds. All qualified applicants shall receive consideration for employment without regard to race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.

Job Type:

Part-Time Pay:

$15.10 per hour

Benefits:

401(k)

Work Location:

In person