Museum Crew

Scope of Duties:

Museum Crew staff members are committed to providing friendly, courteous, and professional service to all visitors. All duties are performed in a competent, safety-conscious, and visitor-focused manner. Museum Crew employees contribute to the overall guest experience by delivering engaging interpretive interactions, maintaining the ship's presentation, and supporting admissions and retail operations. All Museum Crew employees will be cross-trained to work in two primary functional areas: Informational Guide and Admissions & Retail Operations.

Work Location and Schedule:

This position is assigned to the museum ship and associated visitor areas, including the Ship's Store and Ticket Booth. Work schedules are posted in advance and may change based on operational needs. A normal work schedule is 32-40 hours per week; however, hours may vary. Employees must be willing to work weekends, and may be required to work evenings and holidays as museum needs dictate.

Responsibilities:

Put visitors first by delivering courteous, engaging, and professional service. Enthusiastically greet guests and create a welcoming visitor experience. Provide accurate, engaging information about the ship's history, culture, and crew. Answer visitor questions and assist guests throughout the tour route. Maintain the ship's presentation through daily cleaning of tour areas and restrooms, including removal of debris and cobwebs. Process admission and retail transactions accurately using the computerized POS system.

Perform daily reconciliation of cash and credit card sales. Provide clear visitor guidance, including parking and arrival instructions. Communicate operational and safety information using radio systems as required. Maintain clean, organized, and inviting retail and ticketing areas through light cleaning and upkeep. Perform other duties as assigned.

Requirements:

Demonstrate a friendly, outgoing, and professional demeanor with guests and co-workers. Ability to read, write, and effectively understand and follow written and verbal directions. Ability to operate computerized cash registers/POS systems with speed and accuracy. Possess basic math skills necessary to ensure accuracy in transactions and making change. Maintain composure and professionalism in stressful or high-volume situations. Knowledge of or willingness to learn effective sales and customer service techniques. Adhere to uniform and dress code standards at all times, maintaining a neat, clean, and professional appearance. Display professional work habits, including reporting to work on time, fully prepared to begin duties, and interacting courteously with the public.

This position must remain the employee's primary work priority; outside employment must not interfere with assigned duties. Ability to work at various assigned locations or operational areas as needed.

Supervision:

This position does not supervise any other employees. The Operations Manager supervises this position under the direction of the Executive Director.

General Position Information:

This is a temporary seasonal at-will position which serves at the will of the employer and does not include recall rights or benefits (other than those mandated by governmental laws). This position will expire at the time employment is ended for the season and the employee does not have recall rights to this or any other IMMM position in the future. Additional information will be provided upon employment.