Reception and Visitor Services

Purpose of Position:

The Reception and Visitor Services role is responsible for the coordination, facilitation, and oversight of (1) weekly tours, (2) the gift shop, and (3) assist the Director of Operations in a wide range of tasks including scheduling, volunteer management, purchasing, marketing, set-ups, monitoring, and data entry. This new employee is expected to participate in creating a productive and hospitable environment, promoting good morale, and ensuring adequate communication.

Responsibilities:

Weekly Tours :

Train, manage, and schedule docents, coordinate on-line tour times for schools, visitors, and special events. Manage tour equipment, gather feedback, and collect payments.

Gift Shop:

Procure and manage inventory, oversee square sales process, report income and expenses, and govern limited, but focused marketing efforts.

Reception:

Manage and monitor secured door access from remote location(s). Screen visitors, coordinate and cross reference with calendar entries, receive and direct incoming and outgoing parties as necessary.

Logistics:

May also assist the Director of Operations with event-related functions, such as: Mass counts Event Center related coordination and set-ups for large gatherings Assisting the public with a wide range of inquiries and issues Perform other duties as assigned and/or requested