PT Museum Experience Guide & Visitor Services Associate

The Children's Museum of New Hampshire (CMNH) seeks a Museum Experience Guide / Visitor Services Associate. This blended position is an integral part of our front-of-house team and is a responsible, creative and outgoing individual. They have experience and interest in working with children and have excellent customer service skills. The Experience Guide part of the position assists our visitors as they explore our hands on exhibits. They are responsible for providing the highest level of customer service and engagement for visitors. Experience Guides collaborate with other staff members to facilitate meaningful visitor experiences. Successful Experience Guides perform their duties with enthusiasm, imagination, and a passion for helping families create life-long memories. The Visitor Services Associate part of the position perform a variety of duties including welcoming and orienting visitors, selling general admission tickets and answering visitor questions. This is a part-time, hourly position for 16 hours a week with the opportunity for additional fill-in hours when available. Candidate must be available to work Tuesdays and Sundays. Primary Role and Responsibilities Promote memorable play experiences by directly engaging with children and families to maximize their learning and enjoyment in the museum. Maintain a clean and safe environment. Staff daily assigned activities in exhibit spaces. Prep materials for exhibits, activities, programs and events as well as support educators during scheduled programs and events. Provide assistance to visitors by answering general questions concerning museum offerings, exhibits and scheduled programs. Lead daily drop-in activities. Process admissions, memberships, field trip visits, and shop sales through our Altru POS system. Monitor the Museum entrance and Play Patio via a monitor at the front desk. Serve as first point of contact for visitors to the museum, including accepting deliveries.

Minimum Qualifications:

High school diploma Excellent customer service skills, with a minimum 1 year experience working in customer service, sales and/or hospitality Early childhood and/or elementary program/camp counseling experience a plus Background in one or more of the following areas encouraged: movement, music, storytelling, visual arts, health, STEAM, ropes/challenge course elements and team building Knowledge of Point of Sales systems Experience in cash handling and credit card processing

Skills:

Ability to interact positively with children, adults, and large groups Ability to engage with a diverse group of staff and visitors Ability to adapt to unpredictable situations Ability and desire to learn new tasks quickly and to perform repetitive tasks with high degree of care and accuracy Ability and desire to contribute ideas and promote a memorable visitor experience Excellent communication skills Strong organizational skills and attention to detail Able to command attention of children and adults and lead activities in group settings Able to follow through on tasks and to seek assistance from appropriate staff members Able to multi-task and to remain calm and courteous under pressure Demonstrates a team approach and is flexible; can adjust to different roles To apply, please provide a resume . Thank you for your interest in the Children's Museum of New Hampshire. The Children's Museum of New Hampshire does not unlawfully discriminate internally (in its administrative and program operations) or externally (in provision of services) on the basis of race, political orientation, religion, gender, sexual orientation, age, national origin, ethnicity, ancestry, marital status, veteran status, or mental or physical disability or any other status prohibited by applicable law.

Job Type:

Part-time Pay:

From $17.00 per hour

Benefits:

Employee discount Free parking Retirement plan

Experience:

Cash handling: 1 year (Preferred) Customer service: 1 year (Preferred) Ability to

Commute:

Dover, NH 03820 (Required)

Work Location:

In person