Connect Experience Specialist

Connect Experience Specialist Newark, NJ Job Details Full-time $65,000 - $73,000 a year 21 hours ago Qualifications Bilingual Customer communication Greeting customers Mid-level Communication platforms Customer inquiry handling Decision making Workshop facilitation Cross-functional collaboration Escalation handling Leadership Communication skills Cross-functional communication Full Job Description Reports to: Senior Director of Customer Experience ‍ About Us AuPairCare is a leading international organization dedicated to fostering meaningful cultural exchange by connecting au pairs from around the world with American host families. Our programs create enriching experiences that build global understanding and lifelong connections. About the Role AuPairCare is currently seeking a dynamic and organized presenter to help deliver an exceptional arrival experience for our au pairs. This hybrid role includes both remote work as well as on-site event responsibilities at the AuPairCare Connect Welcome Experience, located near Newark Airport in New Jersey. This is a full-time position that includes a competitive salary and benefits package. In this role, you will play a key part in guiding au pairs from their initial match through their arrival to their host families in the United States—ensuring they feel welcomed, supported, and set up for a successful program year. Essential Functions Co-lead in-person AuPairCare Connect (welcome desk, welcome dinner, workshops, host family pickup, etc.) approximately three times per month, providing a warm, organized and engaging welcome experience. Manage WhatsApp groups to support and communicate with incoming participants Collaborate with external vendors and cross-functional internal teams Create and manage detailed weekly logistics spreadsheets to support smooth operations Monitor, respond to, and maintain detailed record of customer inquiries and escalations Provide support during urgent or emergency situations with professionalism and care Lead webinars and video calls supporting pre-program au pairs Identify opportunities to improve customer experience and drive cost efficiencies Assist with special projects as needed Requirements Available to work on-site near Newark Airport, Tuesday-Thursday during event weeks, including late Tuesday evenings until the last au pair arrives (option to overnight at hotel). Experience in at least ONE of the following areas: Cultural exchange (worked/studied/lived abroad, were a host, or worked for a cultural exchange organization) Leading large in-person groups (tour guide/trainer/teacher/workshop facilitator) Strong written and verbal communication, with the ability to engage diverse audiences Excellent problem-solving skills and the ability to make thoughtful, timely decisions in a fast-paced environment A warm, welcoming demeanor and enthusiasm for working with international young adults Ability to collaborate effectively across teams and with external partners Preferred Qualifications Proficiency in a second language J-1 Au Pair program experience This is a full-time position which includes a competitive salary and benefits package.

Location and Travel Salary Range:

$65,000-$73,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances. Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.