Guest Experience Associate

Job description Museum of Illusions Houston in Houston, TX is looking for new Guest Experience Associates to join our team. We are located inside the Galleria Mall. Our ideal candidate is self-driven, ambitious, and engaged. Responsibilities a) Core tasks: i. Greet and welcome guests visiting the Museum. ii. Direct and guide guests on how to navigate the Museum and provide information on the various exhibits and rooms, as well as assist guests with how to best photograph their experience with different illusions. iii. Guide guests through the Museum shop and provide information on the different games; iv. Sell tickets, inventory sales and expenses through a POS system or an accounting software; v. Execute marketing plans such as encouraging guests to leave reviews on social media or through distribution of promotion materials; b) Routine tasks: i. Ensure guests are completely and fully satisfied with their visit and experience at the Museum; ii. Escalate and immediately bring up any and all guest-related issues to Management; iii. Answer, screen, respond to and forward incoming phone calls iv. Ensure the entire Museum is tidy and presentable; v. Ensure that all guests abide by the Museum guidelines; vi. Provide basic and accurate information on guest queries, in-person and via phone vii. Receive, sort and distribute daily mail/deliveries; and viii. Maintain office security by following safety procedures and controlling access via the reception desk. Qualifications a) Customer service experience; b) Solid communication skills; c) Ability to be resourceful and proactive when issues arise; d) Excellent organizational skills e) Ability to work under pressure and time-management skills, with the ability to prioritize tasks. We are looking forward to receiving your application. Thank you.

Pay:

$14.00 - $15.00 per hour

Benefits:

Flexible schedule Application Question(s): Are you available on weekends? (required)

Language:

Spanish (Preferred)

Work Location:

In person