Visitor Experience Associate

Job Overview The Visitor Experience Associate serves as the first point of contact for guests at the Children's Discovery Museum of the Golden Crescent, creating a welcoming, positive, and engaging experience for children and families. This position is responsible for admissions, memberships, guest assistance, front desk operations, and supporting the daily visitor experience throughout the museum. This full-time, non-exempt position primarily works Tuesday through Saturday and may include occasional evenings, or special events as needed. Duties/Responsibilities Welcome guests and provide a friendly, engaging first impression of the Museum. Process admissions, memberships, and retail purchases through the point-of-sale system. Answer guest questions in person, by phone, and by email regarding exhibits, programs, events, memberships, and museum policies. Assist visitors with wayfinding and help create a positive museum experience for children and families. Promote Museum memberships, programs, camps, and special events. Support daily operations of the admissions desk, Penni's Café, and Tots to Teens Gift Shop. Assist with stocking and organizing retail and café items. Maintain clean, organized, and welcoming front desk and visitor areas. Support birthday parties, rentals, member events, and special programs as assigned. Follow Museum safety, cleanliness, and customer service standards. Attend staff meetings, trainings, and opening procedures as scheduled. Perform other duties as assigned.

Preferred Qualities:

Friendly, positive, and welcoming attitude Enjoys working with children and families Comfortable in a fast-paced, interactive environment Strong teamwork and communication skills Professional and dependable

Required Skills/Abilities:

Proven experience and strong skills in customer service. Excellent communication and interpersonal skills. Comfortable interacting with visitors of all ages and backgrounds. Proficiency in using computers, point-of-sale (POS) systems, and databases. Experience in cash handling and retail operations. Ability to work independently with minimal supervision. Strong organizational and problem-solving abilities. Dependable and punctual. General knowledge of Children's Discovery Museum (or a willingness to learn.) Availability to work Saturdays and occasional evenings

Education and Experience:

High school diploma, or High school equivalent

Physical Requirements:

Must be able to meet physical demands of job including walking, standing, climbing, bending, kneeling and lifting / moving objects up to 25 pounds. Must be comfortable working in a busy, active environment with frequent interaction with children and families.

Pay:

$8.00 per hour

Work Location:

In person