Server / Waiter

Server / Waiter Lilac Pâtisserie Santa Barbara, CA Job Details Part-time | Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Food handling Guest relations Culinary experience Processing cash transactions English Food industry Food Handler Certification Full Job Description Position Description A Server / Waiter member is responsible for offering exceptional customer service, generating sales, POS/cash register operation, and loss prevention in adherence to all company standards. Duties Take food and drink orders accurately and efficiently using a POS system Solid knowledge of the food and wines we serve. Deliver food and beverages to tables in a timely manner Provide excellent customer service, ensuring guest satisfaction Upsell menu items and promote daily specials Collaborate with kitchen staff to ensure accurate order preparation and timely delivery Handle guest inquiries, concerns, and complaints professionally and promptly Process payment transactions accurately and efficiently Follow health, safety and sanitation guidelines for all products Maintain clean and sanitized work area, utensils, glasses and equipment Qualifications Previous experience as a server in the food industry Knowledge of food handling and safety regulations Strong time management skills to prioritize tasks effectively Excellent communication and interpersonal skills for guest relations Ability to work well in a fast-paced environment Basic culinary knowledge to answer guest questions about menu items Communicate customer request to manager/owners Required Knowledge, Skills, and Abilities Ability to remain calm in a busy and high-stress service environment Excellent personal skills and customer relations Honesty and integrity, especially with regard to cash handling Ability to work as a team Ability to execute multiple orders at one time while maintaining consistency and high standards Food Handler's Certification required, which can be obtained within the first 30 days of employment Experience working as a server/waiter Ability to communicate in and understand English Physical Requirements Constant standing/walking Occasional stooping, kneeling or crawling Occasional pushing, pulling, lifting or carrying up to 40 lbs Occasional ascending or descending ladders, stairs, ramps Constant computer/POS Register and bar equipment usage Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine Constant reaching, turning, and performing precision work around POS station Constant receiving detailed information through oral communication Constant talking, expressing or exchanging ideas by means of the spoken word Constant clarity of vision at near and/or far distances Work Environment Loud busy work environment with temperature changes Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly Schedule Part time/Full time work, must be available to work weekends and holidays Benefit Health Insurance Dental Insurance Vision Insurance PTO PTS