Cocktail Server

Description The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. We are looking for a candidate with an open and flexible schedule, capable of working two night shifts and available to assist on event days and the day prior as needed.

Compensation:

$19.00 an hour Benefits Vacation, Holiday, and Sick pay Medical/Dental/Pension applicable to the CBA Hotel Room Discount Free Parking 401(k) - 4% Match Discount programs Education Assistance Program Shoes for Crews Commuter Benefits Meal provided Discount rates for travel such as car rental, theme parks, and much more Benefits Dental, Medical, and Pension applicable to the Collective Bargaining Agreement Vacation, sick and holiday pay Free Parking at the hotel Meal allowance Career Development Education Assistance Room Rate Discounts with any Hilton Brand Hotel Additional Room Discounts for select hotels within portfolio Two pairs of slip resistant shoes a year Discount rates for travel such as car rental, theme parks, and much more

Essential Duties and Responsibilities:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate Performs other duties as required to provide "Can Do" attitude and genuine hospitality Provides food and beverage service to guests Sets up lounge tables with clean menus, table tents and candles Provides guest with overview of menu and beverage choices Takes guests' food and beverage order - provides explanation of menu and upsells Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware. Cleans tables, chairs and floor area Assists Bartender as necessary to meet and exceed the guests' expectations Completes all side work assignments Sets up and maintains appearance of Server areas

Minimum Requirements:

1 year experience in a high volume bar

Licenses/Certifications:

CA Food Handler's Card required Alcohol Training (TIPS / ServSafe) required RBS Certification required The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ngoc.diep@hiltonsantaclara.com or call (408) 562-6714 to let us know the nature of your request. Qualifications Licenses and Certifications Required CA Food Handler Skills Decision Making (Intermediate) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:

Hospitality Online