Cocktail Server

Job Description Help for Job Description. Opens a new window. Cocktail Server Multiple positions available Requirements High school diploma or equivalent Minimum of six (6) months cocktailing experience to apply Knowledge of basic bar terminology Guest awareness- handle intoxicated guests Knowledge of laws for required identification for serving guest Regularly lift, balance and carry cocktail trays Organize and prioritize under pressure, maintaining a calm demeanor Basic skill of arithmetic and monetary mathematics Communicate to Managers/Supervisors, guests, Bartenders, Bar Backs and other Cocktail Servers Listening skills Multitasking with several guests at a time Stand for several hours at a time Regularly lift up to 15 lbs.

DUTIES & RESPONSIBILITIES

Servers set up trays with beverage napkins and straws. Stock the Servers side of assigned bar with cups, straws and napkins. Set up coffee station (stock cups, creamers, sweeteners, and straws). Break person sets up coffee stations in Club V and the old VIP room. One Server must report to Bar 1 prior to guest boarding. All Servers are to report to greeting line approximately five (5) minutes before guest boarding. Upon arrival of guests, greet guests. Report to assigned station upon Captain making the five (5) minute announcement for gaming to begin. During gaming, guests are entitled to complimentary beverages while they are gambling. Guests MUST actually be gambling to receive complimentary beverages. Ensure proper POS procedures are used for ringing drinks and use proper category for comping items, i.e., table, slot and/or premium-promo comps. Any comped premium beverages or bottled beers MUST be approved by Casino Managers. Keep all tickets to turn in at end of shift. Servers must ring all drinks before the Bartender can make them. Ensure all beverages are garnished properly, unless at customer request, and ensure all beverages are properly marked with the appropriate straw. Each drink is served with a beverage napkin. Servers may only serve one drink at a time to each guest. Shots are NOT permitted. Continually sweep section for discarded drinks, trash and debris. As you are serving a guest, take the empties in the area away.

KEEP ASHTRAYS CLEAN AT ALL TIMES.

Servers are responsible for their own area. All Servers must work as a team, and if a guest from another section requests a drink, please taker order and location and pass information onto the proper server promptly. If necessary, serve beverage to guest and provide tip received to server assigned to the section. If a guest appears intoxicated, inform an F&B Supervisor or Manager immediately. No Staff, Bartender or other position, is authorized to cut a customer off. Let management address the guest and take action they deem necessary. Immediately notify Security, an F&B Manager or Supervisor of any emergency. Follow all health department safe food handling procedures. Upon conclusion of gaming, run financial report and provide to Manager or Supervisor, along with any cash received and tickets. All servers are to remove trash and debris from section. Clean areas with sanitation cloth, if needed and pick up all ashtrays, including in the casino pits and in between slot machines. Empty and clean all ashtrays. Clean all straws, fruit and any other debris from the dump sink. Clean and sanitize sink. Servers must clean their serving tray at the end of the shift. Wipe down coffee machine, walls on server side of bar (to ensure no spills and splashes), counters and any other surface needed. Management may assign a server to perform a final sweep to ensure all side work has been completed properly. Servers tip out 20% of their gratuities to their bartender at the end of their shift. All Servers must meet on the Main Deck for F&B Manager or Supervisor before clocking out. Performs other related duties as requested by the Supervisors or Food & Beverage Manager. The use of personal items including, but not limited to, books, any form of electronic device and/or cell phone is prohibited. These items are permitted to be used in the employee area during the employees allotted break time. Some exceptions may apply. See Manager or Supervisor for approval. Work Environment/Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours/Shifts Due to the type of business, you must be available to work nights, weekends, special occasions, and holidays. Other Victory Casino Cruises has a visible tattoo policy . For this position you must be clear of all visible tattoos. Employer conducts drug test, physical, background screening, and credit check. Obtain a TWIC and MMC. Acceptable documents to obtain badging are PassportOR Government issued photo ID andcertified copy of Birth Certificate. Supporting documents would be needed for a name change.