Job Description
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer:
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more Who We Are:
Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer:
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Many of our Leadership positions are bonus eligible What We're Looking For:
A Restaurant Server who is passionate about creating exceptional guest experiences. In this role, you'll take orders, serve food and beverages, and foster a warm, vibrant atmosphere that makes every guest feel welcome. Your in-depth knowledge of menu offerings, beverages, and cocktails allows you to elevate the dining experience through personalized recommendations and confident service. Working closely with bartenders and team members, you'll ensure seamless operations and play a key role in delivering memorable moments for every guest. Who You Are:
Service Expert:
A professional dedicated to delivering exceptional hospitality with outstanding communication skills. Detail Focused:
A team player committed to creating memorable guest experiences through precision and care. Problem Solver:
Proactive in addressing challenges with a focus on exceeding guest expectations. Adaptable Leader:
Dependable and flexible in fast-paced, dynamic environments. Team Builder:
Collaborative and enthusiastic, fostering a positive and supportive atmosphere. Veterans and military spouses encouraged to apply. What You'll Do:
Guest Experience & Service Excellence Greet guests in a polite, warm, and professional manner in accordance with Loews Hotels standards. Present menus, provide detailed explanations, and offer personalized food and beverage recommendations, including upselling when appropriate. Accurately take and fulfill guest orders, noting special requests and dietary needs while communicating clearly with kitchen and bar teams. Maintain current knowledge of all menu items, including ingredients, preparation methods, pairings, presentation, and timing. Provide attentive, responsive service by anticipating guest needs and ensuring a seamless, enjoyable dining experience. Check in with guests regularly to ensure satisfaction and promptly address any concerns. Ensure all food and beverage items meet quality, presentation, and brand standards prior to service. Food & Beverage Service Serve food and beverages efficiently and professionally, ensuring accuracy and timeliness. Refill beverages, clear courses, and reset tables to maintain proper flow of service. Answer questions regarding menu items, beverages, and cocktails with confidence and professionalism. Support bar operations as needed in collaboration with bartenders and team members. Cash Handling & Point of Sale Operations Accurately record guest orders and process transactions using the POS system. Collect and process payments via cash, credit card, or room charge in accordance with cashiering procedures. Ensure all transactions are handled efficiently, securely, and accurately. Maintain responsibility for assigned bank and follow all cash handling policies. Operational Standards & Team Collaboration Set up, maintain, and break down dining and service areas to ensure readiness for each shift. Keep tables, service stations, menus, and guest areas clean, organized, and sanitary at all times. Collaborate with kitchen and support staff, bartenders, and other team members to ensure smooth and efficient operations. Respond to guest feedback or concerns promptly and professionally to ensure a positive experience. Notify leadership of operational issues, guest concerns, or unusual situations. Attend required meetings and training sessions; remain current on hotel and restaurant updates. Follow all safety regulations, sanitation standards, and Loews Hotels policies and procedures. Comply with uniform, grooming, and professional appearance standards. Other Responsibilities Demonstrate regular and reliable attendance. Work a flexible schedule, including nights, weekends, and holidays. Ability to remain on feet for extended periods and perform repetitive physical tasks including walking, bending, stooping, squatting, kneeling, and twisting throughout the shift, with or without reasonable accommodation. Must be able to safely lift, carry, and move items weighing up to 35 pounds continuously throughout the shift in a fast-paced restaurant environment, with or without reasonable accommodation. Perform other duties as assigned. Your Qualifications Include:
Previous experience (1-2 years) in a food and beverage or restaurant setting required; knowledge of alcoholic beverages and service techniques strongly preferred. Excellent guest service, communication, and interpersonal skills with a passion for hospitality. Strong understanding of menu offerings, service etiquette, and guest engagement. Basic computer and point-of-sale proficiency. Strong attention to detail with the ability to multitask in a fast-paced, high-volume environment. High School Diploma or equivalent preferred. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
