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Job Description
Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
A warm, attentive Banquet Server who thrives in dynamic event settings and takes pride in delivering exceptional guest experiences. You'll be part of a team that transforms gatherings into memorable moments—whether it's a wedding, conference, or celebration. With a keen eye for detail and a passion for hospitality, you'll ensure every guest feels welcomed, cared for, and delighted throughout their time with us.
Who You Are:
Service-Focused Professional:
You anticipate guest needs and deliver personalized, thoughtful service with a smile
Team-Oriented Collaborator:
You understand that great events are built on teamwork and communication
Calm Under Pressure:
You stay composed and solution-focused, even when the pace picks up
Detail-Driven Executor:
You ensure every table setting, tray, and service moment meets our high standards
Adaptable and Positive:
You embrace change, handle special requests with grace, and bring a can-do attitude to every shift Veterans and military spouses encouraged to apply
What You'll Do:
Prepare banquet spaces according to Banquet Event Orders (BEOs), including setup of tables, chairs, linens, and service items Greet guests warmly and ensure they are comfortably seated and attended to Serve meals and beverages efficiently and professionally, following service standards and event timelines Monitor guest satisfaction, refill drinks, and respond to requests with attentiveness and care Clear and reset tables between courses and after events, maintaining cleanliness and organization Collaborate with banquet leadership and kitchen staff to ensure smooth service flow and timely execution Support buffet and beverage station setup and maintenance as needed Handle guest concerns discreetly and escalate issues when appropriate Uphold Loews Hotels' brand standards in every interaction and service moment Perform additional duties as assigned to support successful event execution Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned
Your Qualifications Include:
Two to four years' experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred High School Diploma, or equivalent Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift TIPS (or Local/State alcohol training equivalent) Certification required or ability to obtain Flexibility to work varying shifts, including nights, weekends, and holidays, as needed
Who You'll Supervise:
Banquet Service Team The wage for this position is $7.55. In addition to your direct wages for each hour worked, Loews Hotels & Co will also distribute to you, as additional compensation, a portion of the service charge included in the bill of your guests. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
