Server - Burlington

Server•Burlington

SWRG INC

•3.8 Burlington, MA Job Details $25•$65 an hour 1 day ago Benefits 401(k) Paid time off Opportunities for advancement Flexible schedule Qualifications Fine dining experience POS systems Full Job Description Our Servers are responsible for enhancing the guest experience by recommending and serving food and beverages according to Smith & Wollensky's high-quality standards. They are one of the primary contacts that a guest has, interact directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately.

DUTIES & RESPONSIBILITIES

: Greet guests warmly, take their food and beverage orders. Explain menu items, ingredients, and preparation methods to guests. Ask about allergies. Enter food and beverage orders into POS system accurately. Provide attentive and personalized service, anticipating guests' needs. Check on guests during their meals to ensure satisfaction and address requests/concerns. Refill drinks, clear plates, and reset tables. Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area. Handle guest complaints or concerns professionally and bring issues to management when necessary. Present bills to guests and process payment transactions accurately and quickly. Participate in pre-shift meetings and training sessions as required. Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service. Minimum 2 years fine dining experience Formal service skills (multi-course, etiquette, tableside) Food and wine knowledge (ingredients, prep, pairings) Professional communication and appearance Attention to detail and timing Guest awareness and personalized service Must be proficient in POS system Punctual, reliable, adaptable, calm under pressure, teamwork Problem solving and active listening Luxury service standards Smith & Wollensky offers its servers incredible benefits, such as paid time off, 401K, a flexible schedule, complimentary family meals at each shift, employee dining discounts (50% off when dining with friends or family) & opportunities for advancement. Smith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.