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Job Description
SERVER - MAX'S TAVERN & MAX'S SWING LOUNGE, SPRINGFIELD, MA
Join the Max Hospitality Team! Max's Tavern & Max's Swing Lounge , located inside the Basketball Hall of Fame in Springfield, MA , is seeking an enthusiastic and professional Server with open availability to join our team. If you have a passion for hospitality and thrive in a high-energy, dynamic environment, we want to meet you! Max Hospitality is committed to delivering exceptional dining experiences through high-quality food, thoughtful service, and a culture rooted in growth and professionalism. We are looking for individuals who are eager to contribute to the success of our vibrant restaurant group. Max's Tavern offers a polished yet approachable dining experience with hearty American favorites, craft cocktails, and an inviting atmosphere. Max's Swing Lounge provides a lively, indoor golf venue that serves craft beers, signature cocktails, and small plates in an energetic, fun environment. Both locations share a team that operates seamlessly to deliver exceptional service in a fast-paced atmosphere. The ideal candidate will be personable, proactive, and passionate about creating memorable experiences for our guests, ensuring each visit is exceptional from start to finish.
Benefits:
Competitive Pay Employee Discount on Meals Flexible Scheduling Opportunities for Growth and Advancement 401(k) with matching up to 4% Health, Dental, and Vision Insurance Paid Time Off & Paid Sick Time Referral Program Life, Accident, Critical Illness, & Pet Insurance Career Development within the
Max Hospitality Group Responsibilities:
Greet and seat guests with warmth and enthusiasm, providing a welcoming experience from the moment they arrive Take food and beverage orders with accuracy, offering recommendations on daily specials, beverages, and pairings Ensure orders are delivered timely and meet Max's Tavern & Max's Swing Lounge's quality and presentation standards Manage special requests, dietary restrictions, and allergies, ensuring seamless communication with the kitchen Engage with guests in a knowledgeable manner about the menu, providing insights into seasonal dishes and cocktails Assist with maintaining a clean, organized dining area, ensuring a professional atmosphere Collaborate with kitchen and bar staff to ensure smooth and efficient service Address any guest concerns or inquiries in a professional and courteous manner, ensuring an exceptional dining experience Stay updated on restaurant specials, seasonal offerings, and promotions to maximize guest satisfaction
What We're Looking For Experience:
Minimum 1-2 years of experience as a server in a fine-dining or upscale-casual environment is strongly preferred Experience with handling high-volume service while maintaining quality and consistency Knowledge of craft cocktails, beer selections, and menu pairings is a plus Ability to manage special requests, allergies, and dietary restrictions with professionalism Strong familiarity with POS systems and order entry Experience in a team-oriented environment, willing to collaborate with both front-of-house and back-of-house staff
Skills & Qualities:
Strong communication skills with a polished and engaging demeanor Ability to thrive in a fast-paced, high-energy setting while maintaining a calm and professional attitude Friendly and approachable personality, with a strong commitment to providing excellent service Strong attention to detail, ensuring accuracy with orders and guest requests Ability to multitask and stay organized during busy service periods Physical stamina to stand, walk, and carry trays throughout shifts while maintaining efficiency A passion for American cuisine, craft beverages, and delivering superior guest experiences Diversity Creates a
Healthy Atmosphere:
Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other protected characteristic. Applicants with criminal backgrounds are encouraged to apply.
