Crewmember - Ursa Minor Brewing

Background Ursa Minor Brewing is a microbrewery located in the Lincoln Park Craft District of Duluth, MN. We love people, people love beer, and beer loves us. Our passion is "beer with purpose" and we brew innovative and authentic variety with an inclusive attitude.

Our company values are:

Boldly Curious Made for the

Northland Work Hard, Live Wild Do Good Job Description/Job Purpose:

Crewmember At Ursa Minor Brewing, the taproom is an essential piece of our business and will likely be the first place consumers will experience our brand. Our team of crewmembers are responsible for making the taproom experience nothing short of exceptional. We are in the business of bringing people together; beer and pizza are simply our tools for doing that. We strongly encourage cross-training between the kitchen and the bar to enhance skill sets, increase flexibility of scheduling, and to fully inform every interaction with guests. The core responsibilities of a Crewmember Customer Service & Guest Interaction Product Knowledge Food Knowledge & Preparation Team Collaboration & Support Safety, Cleanliness, and Compliance Workplace Professionalism & Flexibility Duties and Responsibilities The duties of a Crewmember will vary and change throughout the seasons, and it is expected that the Crewmember will work with their team to ensure all duties are completed regardless of the season. A schedule that includes nights & weekends is generally expected in order to capture the taproom's busiest times and to provide excellent guest service at all times.

Customer Service & Guest Interaction:

Greet and welcome guests warmly upon arrival Answer common questions and direct inquiries to the appropriate departments Effectively communicate with customers to meet their expectations, offering tailored beer recommendations Resolve customer complaints with a solutions-based mindset, ensuring a positive experience for all patrons Provide exceptional service while maintaining professionalism even during high-pressure situations, including proactively offering refills and providing water upon request Understand Ursa Minor Brewing's history and what makes us unique, providing guests with a memorable and informative experience

Product Knowledge:

Develop a comprehensive understanding of Ursa's product offerings, including beer styles, flavor profiles, pizza ingredients, and limited releases/feature menu items Learn about our non-alcoholic beverage options and be able to recommend products based on preferred taste Demonstrate thorough knowledge of flagship beers, available distribution options, and taproom exclusives Explain differences between similar beers to help guide guests through the menu Understand and communicate allergy-related information and ensure safe interactions with guests with dietary restrictions Understand our process of hand-thrown wood-fired pizza preparation and only serve pizzas that are made to our high level of standard Have a basic understanding of ingredient prep, what products are made in house, and who are local vendor partners are Accurately estimate wait times for food orders and communicate these to guests Proactively monitor pizza orders to ensure prompt service when food is ready

Team Collaboration & Support:

Actively collaborate with the team, helping coworkers and maintaining a positive atmosphere Willing to assist with various tasks in both front-of-house and back-of-house areas Participate in cross-training to enhance skill sets and promote team flexibility Foster a collaborative environment by actively resolving conflicts amicably and offering constructive feedback to both management and peers, focusing on open communication, mutual respect, and finding mutually beneficial solutions

Qualifications and Education Requirements:

Age:

21+ Minimum 2+ years of experience in customer service Commits to working a minimum of one shift per week, with flexibility to accommodate additional shifts as needed. Demonstrates a willingness to work various shifts, including weekends, evenings, and holidays to meet business needs. Proven customer service experience Passionate about people Excellent communication skills and works well with others as part of a team Must be TIPS certified within 2 weeks of hire date Enjoys learning and passionate about craft brewing Enthusiasm for Duluth's growing craft culture and an appreciation of the

Lincoln Park Craft District Compensation and Benefits:

Paid Time Off 401K Retirement with up to 4% match

Product Discounts Pay:

From $11.41 per hour

Benefits:

401(k) Employee discount Flexible schedule Paid sick time Paid time off

Shift:

Day shift Morning shift

Work Location:

In person