Service Support Staff

JOB TITLE

Server Assistant

REPORTS TO

General Manager

MISSION STATEMENT

We are a neighborhood eatery where thoughtful details, warm service, and carefully crafted food turn everyday visits into meaningful moments of connection for friends, family and our team.

OUR CORE VALUES INSPIRE WONDER

Innovate with Flavor | Surprise and Delight

FOSTER HOSPITALITY

Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE

Exceptional Every Time | Details Matter | Quality First

DEMONSTRATE INTENTIONALITY

Empathetic Engagement | Anticipatory Service | Ownership Mindset

CULTIVATE COMMUNITY

Team Collaboration | Community Connection | Celebrate Often

POSITION SUMMARY

This server assistant role is front-of-house support role designed to build foundational hospitality skills. This role supports the front-of-house team by ensuring efficient food and beverage service, maintaining clean and organized service areas, and assisting servers in delivering a seamless and memorable guest experience.

DUTIES AND RESPONSIBILITIES

Food and Beverage Service Pre-bus, clean, and reset tables promptly and thoroughly Maintain service stations, dining areas, and support areas throughout the shift Polish silverware and glassware to ensure presentation standards Assist with coffee preparation as directed Accurately run food and beverage orders to tables with urgency and professionalism Demonstrate comprehensive knowledge of menu items, ingredients, and preparation methods Confidently describe dishes to guests when delivering food Ensure proper presentation and accuracy before food leaves the kitchen Guest Experience Interact with guests in a friendly and helpful manner Remain attentive to dining room needs to support a welcoming atmosphere Stay guest-focused and responsive to service cues Engage guests confidently while delivering food, answering questions, and enhancing the dining experience Communication and Teamwork Support servers and managers with assigned tasks Communicate supply needs to avoid service disruptions Maintain professional communication with team members and guests Work collaboratively in a "One Team, One Dream" environment Communicate clearly with BOH and FOH teams to ensure accuracy and efficiency Cleanliness, Health, and Safety Standards Ensure all work surfaces are kept in neat and tidy condition throughout service Maintain clean work areas throughout service Comply with all NC Department of Food and Safety regulations Monitor food handling practices to ensure quality and safety standards are upheld

QUALIFICATIONS

Minimum of 3 months full service food service experience Customer-oriented and upbeat personality Must be eligible to work in the United States Excellent interpersonal skills, including professionalism Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

EDUCATION

High School diploma, GE degree or international equivalent preferred, but not required.

PHYSICAL ABILITY

Ability to be on your feet and alert for extended periods of time Ability to lift up to 35 lbs. as needed Continuous use of hands and arms and Continuous bending, reaching, and twisting

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

COMPENSATION

$10 per hour plus tips