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Job Description
Full time Server 3.8 3.8 out of 5 stars 101 Crawfords Corner Rd, Holmdel, NJ 07733 $22.77 - $40.00 an hour - Part-time
MABEL 61
reviews $22.77 - $40.00 an hour - Part-time
SERVER TRAINING MANUAL
Positive attitude with the intention to learn, grow, and develop new skills. Exceptional communication, organizational, and interpersonal skills Ability to remain calm under pressure and resolve any guest or employee conflict Accepting guidance from management with the intention to be productive for both you and your team Able to stand and walk for a long period of time Ability to demonstrate quick thinking and adaptability in a constantly changing environment Physical demands for this position would include seeing, hearing, speaking, reaching, being able to lift 25 pounds, occasionally lifting up to 50 pounds, sitting standing, for 4-8 hours
RESPONSIBILITY
Serve guest needs by providing exceptional knowledge of food & beverage menu items, as well as information regarding preparation methods Interact with guests and maintain a well-organized workspace Customer service oriented, attention to detail, maintain professionalism and composure in high-paced, high-volume environment, and guest recognition As a Server, you will curate the customer's experience by sharing your knowledge and enthusiasm in a genuine way You will drive the culture and assist in the daily operations of all outlets of Mabel Offer prompt, precise, and personable service, taking care to understand and cater to guest preferences Engage guests with descriptive details about menu items, including their origins, flavors, and preparation techniques Use the Restaurant's point-of-sale system efficiently, ensuring harmony between the kitchen's output and the guest's request Anticipate guests' needs, ensure their satisfaction, and address any concerns with utmost urgency Handle guest payments meticulously, managing cash, credit cards, voided checks, and complimentary items Uphold Mabel's service standards in all interactions Ensure cleanliness and hygiene, maintaining a sanitized work environment Monitor equipment and storage temperatures, ensuring optimal functionality Stock essential products and customer stations Address customer feedback with tact and liaise with management when needed Properly running food dishes and/or drink items to the accurate table Attention to detail for all dishes leaving the kitchen hotline Refill water glasses and other dining essentials as needed Communicate effectively with the service/BOH team to ensure smooth flow of operations Assist in carrying food trays and delivering dishes to accurate tables Respond promptly to guest requests and provide exceptional customer service Maintain cleanliness and organization of dining areas, including sweeping and mopping floors Collaborate with colleagues to ensure a positive and memorable dining experience for guests Support service team with ongoing table and floor maintenance, including, but not limited to: water service, clearing and cleaning tables and resetting tables with proper tableware Provide knowledgeable, approachable, efficient, and energetic service at all times Maintain full menu knowledge for both food and beverage items, including all allergen information Adhere to all company service standards and protocols Assist in the cleaning and polishing of all tableware Receive instruction from multiple sources and prioritize tasks effectively Ensure proper table maintenance, including water service and pre-bussing Stock and prepare service related items Maintain professional and warm guest communications Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit Communicate respectfully and clearly with service team and management Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service Engage management for any escalated guest situations Adhere to Mabel's Cleaning and sanitation SOPs Additional service and/or operational tasks as determined by manager Adhere to grooming and dress code standards Assist teammates to anticipate all other FOH needs Mabel reserves the right to add or delete duties and responsibilities at the discretion of Mabel or its managers
Pay:
$22.77 - $40.00 per hour
Benefits:
401(k) Employee discount Flexible schedule Paid training
