Outlet Server
- Hard Rock Cafe Hard Rock Casino Cincinnati
- 3.
1 Cincinnati, OH Job Details Part-time 22 hours ago Qualifications Kitchen health and safety standards Maintaining an organized workspace Food service health code compliance Bar safety compliance (food service) High school diploma or GED Food safety sanitizing procedures Decision making Guest rapport building Safety standard operating procedures Full Job Description Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
PRIMARY RESPONSIBILITIES
Taking guests' orders. Running food. Handling cash & other forms of payment. Making proficient sales transactions
- using a point-of-sale system. Properly checks I.D.s
- for guests who appear to be under the legal drinking age. Demonstrating responsible alcohol service. Demonstrating impeccable product knowledge. Suggestive selling
- using proven techniques. Answering questions
- accurately and politely. Satisfying any/all needs of the guests
- regularly double checking back with guests throughout their experience. Maintaining a clean & organized station
- including pre-bussing & table maintenance. Performing opening, closing & side duties
- setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers. Directing guests to areas & restrooms. Creating memorable experiences. Entertaining guests to create "Raving Fans." This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS
High School diploma or equivalent. Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card . Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
Must be the 21+ years of age to be employed. Practicing all general safety standards. Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. Your Cafe may cross-train the Server and the Busser positions. This "Server Assistant" may become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.
