Outlet Supervisor

Outlet Supervisor Omni Hotels & Resorts

• 3.

7 Pittsburgh, PA Job Details Full-time 17 hours ago Qualifications CPR Full Job Description Omni William Penn Hotel Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we've welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city's most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you'll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you're a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Purpose:

Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Essential Functions:

Responsible for assigned shift, assisting in overall Supervision of Outlets. Supervise and coordinate assigned shift. Assist in overall supervision of the department as outlined in job description. Check staff punctuality. Complete environmental checklist for dining room. Spot check liquor pars. Order daily supplies. Hold pre-meal meetings. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor at all times. Communicate with guests and receive feedback. Observe, teach, and correct staff's service. Monitor each guest experience. Examine food preparation. Examine beverage presentation. Handle any guest complaint.

JOB DESCRIPTION

Essential Functions:

Maintain condition of dining room. Prepare maintenance requests and follow-up. Complete other assigned duties. Cost control Monitor food and liquor requisitions Monitor food waste. Check bar controls, shot glass use, red lining, bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Dram Shop Act

• Prohibiting the sale/service of alcohol to intoxicated guests.

Prohibiting the sale/service of alcohol to minors. Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management.

Hotel Specific Essential Functions:

Ensure Local 57 contract is thoroughly understood and followed. Ensure all work areas that are visible to guests are meticulously maintained and cleaned.

Tools and Equipment:

Computer and printer, telephone, pen/pencil, photo-copying machine, File folders, filing cabinet, facsimile machine

Working Environment:

Interior of hotel, in all areas of the hotel Exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals. Exposure to food items and beverages. Physical Job Requirements (for essential functions only) Lifting/Pushing/Pulling/ Carrying Lift, push, pull and carry tables, chairs, trays, plates and chaffing dishes on a daily basis

• 50 pounds Bending/Kneeling Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required
• Mobility 95% of shift
• covering all areas of outlets supervising Continuous Standing Assist at hostess station
• minimal stationary standing.

Climbing Varies by location Driving No driving required Work Environment Inside 95% of work period (usually 10 hours) Outside 5% of work period (usually 10 hours) Can exceed 100% if working at location with outside dining facilities and when assisting in kitchen Hearing/Vision/Speech/Literacy Hearing is critical (Assisting with guest and associate matters. Interpreting instructions from superiors) Vision is critical (Seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules) Speech is critical (Communicating with guests and associates, issuing instructions, communicating policies) Literacy is critical (Read and implement policies and procedures; writing schedules and reading forecast and SOP's) Chemical/Agents Used Knowledge of for training purposes Protective Clothing None required Equipment Operations Coffee machine, telephone, toaster, credit card machine, photo copier, liquor and soda gun Other Considerations There are no other considerations Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: .