Host Hostess

Job Requirements Job Description

JOB TITLE

Host/Hostess

JOB CODE

330 / 928

DEPARTMENT:

Nutritional Services STATUS:

Non-Exempt

DATE CREATED

4/96

DATE REVISED:

01/02, 9/04, 9/09, 10/09, 3/10, 10/13, 3/2018 Approved by: Human Resources and Director, Nutritional Services

JOB SUMMARY

Assemble and deliver meals to patients. The host/hostess ensures that trays are accurate per the CBORD printed tray ticket and appropriate for the patient's ordered diet, helps with tray compilation on the line and then delivers the trays to the patient floors and picks up dirty trays for delivery to the dish room. Ensures that all patients are aware of the room service meal program and helps get meal orders for patients unable or unwilling to call. Interacts with patients, nurses, secretaries and family and friends of patientsCcontinually develops knowledge and skills, as appropriate, for patients of any age, including neonate, toddler, school age, adolescent, adult, and geriatric patients in addition to the terminally ill patient. In addition, the host/hostess is responsible for maintaining floor pantry stock. Three Job Roles Within the

Host/Hostess Title:

Starter:

The Starter sets up the trays at the start of the patient tray line, reads the tray ticket printed from the CBORD system and places the proper condiments and utensils. The Starter will restock the starter station during downtime.

Assembler:

The Assembler ensures that each ticket is being addressed and correct hot and cold items are being added to the tray. He or she is responsible for placing or assisting in placing additional hot and cold items on the patient tray. The Assembler will restock the trayline area during down times.

Host/Hostess/Tray Deliver:

The host/hostess checks the trays at the end of the tray line and places the trays onto the holding carts. The host/hostess delivers the trays to the patients within the established time frame, picks up the dirty trays and assists any patients who require help with ordering.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

Work Orientation & Experience:

Prior experience in food service or retail preferred. The incumbent may require up to 2 months of detailed job orientation and training to gain specific capabilities to perform essential job functions.

Skills & Abilities :

Ability to work well under time constraints. Ability to work on multiple assignments under minimal supervision in a fast-paced environment is required. Ability to read and understand English is essential. Ability to understand and follow directions. Ability to use basic math skills. Ability to communicate effectively with patients of all ages. Ability to communicate effectively with members of the floor staff.

REPORTING RELATIONSHIPS

Supervised by: Senior Patient Services Manager Supervision provided to: None .

PHYSICAL ENVIRONMENT/WORKING CONDITIONS

___Sitting __ X Standing _ X __Bending ___Climbing _ X __Reaching _ X __Pulling __ X _Pushing _ X __Stooping _ X __Walking _ X __

Lifting:

_0-25lbs. __ X 26-50lbs. ___More than 50 lbs. _ X _Working at a computer terminal ___Exposure to substantial temperature changes ___Work in confined spaces ___Work around high noise levels Contact with bodily fluids (bloodborne pathogens) Contact with ionizing radiation _ X _Rarely ___Sometimes ___Frequently ___N/A ___Yes __ X _No Exposure to infection, biochemical, hazardous waste ___Yes _ X __No Position requires use of protective equipment, including latex-free gloves _ X _Yes __No Position requires travel between system locations ___Yes __ X _No This job description identifies the general nature and scope of work to be performed. UM UCH reserves the right to revise all or any part of this job description and to add or eliminate essential job functions at any time. Designation of any job duty as an essential function is not intended as an assurance or guarantee that a team member has any right to perform the particular job duty, except as required by UM UCH. ________________________________ __________________ Team Member Signature Date ________________________________ Print Team Member Name

JOB TITLE

Host/Hostess

JOB TASK LIST 1.

Understands the different patient diets and is able to verbalize basic characteristics of each 2. Assists patient in ordering from room service menu that have difficulty or inability to order on their own 3. Assembles trays according to diet requirements and specifications. Loads trays onto carts along with beverages and condiments 4. Retrieves trays from patient rooms and transports to dish room 5. Properly and accurately places items on trays per the tray ticket 6. Accurately inventories and stocks floor stock on units according to established schedule and par levels 7. Practices proper hand hygiene and 2 patient identifiers when visiting a patient room 8. Follows cleaning schedules and side job assignments 9. Maintains assigned pantry area being stocked to ensure all health department standards are adhered to, to include ensuring refrigerator and freezer are clean and free of debris. Gaskets clean and in good repair. Cups properly stores/cabinets clean and free of debris 10. Passes test tray audits/test trays as performed by management team11. Attends daily huddles and participate in group discussions12. Passes trays to patient within recommended time specified to ensure proper food quality and temperature13. Informs Dietitians regarding patient questions or problems.14. Performs other duties as assigned by manager or supervisor within the scope of job description15. Demonstrates interpersonal skills necessary in communicating with patients and customers in the following developmental stages: ( )neonate, ( x )toddler, (x )school age, (x )adolescent, (x )adult, (x )geriatric patients, ( )N/A Work Experience

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

Work Orientation & Experience:

Prior experience in food service or retail preferred. The incumbent may require up to 2 months of detailed job orientation and training to gain specific capabilities to perform essential job functions.

Skills & Abilities :

Ability to work well under time constraints. Ability to work on multiple assignments under minimal supervision in a fast-paced environment is required. Ability to read and understand English is essential. Ability to understand and follow directions. Ability to use basic math skills. Ability to communicate effectively with patients of all ages. Ability to communicate effectively with members of the floor staff.