Host/Cashier

Job Title:

Host/Cashier Reports To:

Restaurant Manager, Shift Leaders Summary:

The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient dining experience.

Essential Duties & Responsibilities:

Guest Reception and Seating:

Greet guests warmly and professionally upon arrival. Manage the waitlist and seat guests in a timely and efficient manner. Escort guests to their tables, providing menus and any necessary information.

Cashier Duties:

Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system. Handle cash, credit card, and other payment methods. Provide guests with receipts and ensure accuracy in all transactions. Order Input & Menu Knowledge Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to effectively answer guest inquiries

Front of House Organization:

Maintain a clean and organized host stand and waiting area. Ensure menus are clean and presentable. Assist with answering general phone inquiries and providing information about the restaurant.

Customer Service:

Address guest inquiries and concerns promptly and professionally. Maintain a positive and friendly attitude, even during busy or challenging situations. Work collaboratively with servers and other staff members to ensure a seamless dining experience.

Additional Duties:

Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders. Completes tasks assigned by management as needed.

Qualifications:

Experience:

Previous experience in a customer service or hospitality role preferred, but not required.

Skills:

Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong organizational skills, and basic math skills for handling payments.

Physical Requirements:

Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20 pounds.