Host/Hostess

Host/Hostess Watkins Glen, NY From $16 an hour - Part-time, Full-time From $16 an hour - Part-time, Full-time Job description Dramatically set on the shores of Seneca Lake in the heart of Finger Lakes Wine Country, the Watkins Glen Harbor Hotel is an award-winning, AAA Four Diamond property. Located in the village of Watkins Glen, our hotel offers the perfect vantage point from which to explore wine trails, craft breweries, distilleries, historic attractions, water-sports, outdoor adventure, and more!

JOB OVERVIEW

Greets guests dining in the restaurant outlets while coordinating activities of dining room personnel to provide fast and courteous service.

REPORTS TO

Restaurant Supervisor

ESSENTIAL JOB FUNCTIONS

Include the following; however, other duties may be assigned. 1. Schedules dining reservations and arranges parties or special services for diners; communicating clearly in a professional manner according to appropriate etiquette. 2. Checks menus to ensure they are current, clean, plentiful, and wrinkle-free. 3. Greets guests promptly at maître stand, escorts them to tables, and provides menus. Ensuring that the table is clean and set before seating guests. 4. Ensures place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. 5. Notify server that you have seated guests in their station. 6. Follow opening procedures each morning and leave a clean and orderly work area for the next shift. 7. Resolve and adjust complaints of guests with courtesy, respect, and patience; involve supervisors as necessary. 8. Coordinates activities of dining room personnel to ensure prompt and courteous service to guests; updates seating chart and maintains rotation schedule; arranges tables, chairs, and settings when necessary to accommodate seating for groups with special needs. 9. Fill charge vouchers. 10. Perform other reasonable job duties as requested by Supervisors. 11. Exercise care when walking on wet floors. 12. Report all job safety hazards to supervisor. 2 REQUIRED

SKILLS AND ABILITIES

Must have the ability to communicate in English both written and verbal. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Good knowledge of proper bending, stooping and lifting up to 35 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERFORMANCE STANDARDS

Customer Satisfaction Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day. Work Habits In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Job Types:

Part-time, Full-time Pay:

From $16.00 per hour

Physical Setting:

Fine dining restaurant Upscale casual restaurant

Work Location:

In person