Hotel Assistant Front Office Manager

Job Summary We are seeking a dynamic and dedicated Assistant Front Office Manager to join our team. In this pivotal role, you will supervise the Front Office staff, including Front Desk Managers, Bell Staff, and Guest Response department in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals. This position is intended to offset the Front Office Manager's schedule to provide high management visibility and improved guest service. As such, this position will be scheduled in evenings and on weekends. Responsibilities 1. Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. 2. Supervise the Front Office employees, including the Front Desk Management staff; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate. 3. Aid in the implementation and administration of company programs (IHG/Franchiser). Ensure compliance with LSOP's and SOP's to ensure an optimal level of guest and associate satisfaction. 4. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Skill Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service and guest relations Excellent phone etiquette skills combined with experience managing multi-line phone systems Familiarity with night audit procedures, billing accuracy, and financial reporting within a hotel or resort setting Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Exceptional interpersonal skills to foster positive guest interactions and team collaboration Join us as an Assistant Front Office Manager where your energy, leadership, and passion for hospitality will make a lasting impact on our guests' experiences. We value proactive professionals eager to elevate service standards while advancing their careers in a lively, supportive environment.

Pay:

$55,000.00 - $62,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Food provided Free parking Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person