Hotel Front Desk Agent

About us We are professional and agile.

Our work environment includes:

Modern office setting Front Desk Agent We offer competitive salary and opportunities for professional growth. As a Front Desk Agent , you will be the face of our facility to our guests and patients. You will be checking in guests throughout their visit and helping to ensure a good customer experience. You will also be tracking all patient accounts and working to resolve issues.

Requirements:

• Minimum high school diploma or equivalent.
• Preferred 1-2 years customer service experience, but not required.
• Must have exceptional customer service skills.
• Must have exceptional patience while handling problems that arise.
• Must have exceptional organizational skills.
• Must have exceptional record-keeping skills.
• Must have exceptional computer skills with the ability to learn our automated system quickly.

Responsibilities:

• Greet guests arriving to the facility.
• Answer phone and direct calls accordingly.
• Book appointments and provide information to patients about their treatment options including counseling services, methadone maintenance, and treatment progress itself.
• Provide information to patients about their scheduled appointments and check-ins.
• Record all patient accounts on our medical records in a timely manner consistent with Hotel policies.
• Ensure consistent communication between staff regarding patient schedules, appointments, etc..
• Assist in patient scheduling via telehealth when available.
• Assist in patient tracking throughout the day as needed. Including counting cash at check-ins and collecting payments etc..
• Assist in patient communications throughout the day as needed.

Including sharing patient stories and promoting our brand awareness.

Job Type:

Part-time Pay:

$16.90 - $17.50 per hour

Benefits:

Employee discount Free parking

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person