Hotel Front Desk Agent

Job Summary We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests while managing front desk operations efficiently. Duties Greet and welcome guests upon arrival, ensuring a friendly and professional demeanor at all times. Manage check-in and check-out procedures accurately and efficiently. Handle guest inquiries, requests, and complaints with a focus on providing excellent service. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone systems to manage incoming calls, take reservations, and relay messages as needed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Process payments and maintain accurate records of transactions. Assist in managing inventory of front desk supplies and materials. Skills Strong background in hotel or resort front desk operations is preferred. Excellent customer service skills with a focus on guest satisfaction. Proficient in phone etiquette and handling phone systems effectively. Ability to multitask in a fast-paced environment while maintaining attention to detail. Knowledge of hotel management software is a plus. Strong communication skills, both verbal and written, to interact with guests and team members professionally. A background in hospitality management is advantageous but not required. Join our team as a Front Desk Agent where your contribution will make a significant impact on our guests' experiences!

Location:

Wingate By Wyndham Chantilly/Dulles Airport - 3940 Centerview Dr Chantiilly, Va 20151

Job Types:

Full-time, Part-time Pay:

$16.00 - $17.50 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person