Hotel Front Desk Agent

• Welcome and register guests in an outstandingly friendly, professional, efficient manner
• Provide exceptional customer service and have an outgoing personality.
• You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, daily house count and expected arrivals/departures.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
• Must be flexible and able to work any shift, any day- including holidays - 7am-3pm, 3pm-11pm and\or overnight.

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Employee discount Paid time off Ability to

Commute:

Port Richey, FL 34668 (Preferred) Ability to

Relocate:

Port Richey, FL 34668: Relocate before starting work (Preferred)

Work Location:

In person