Hotel Front Desk Clerk

Job Overview We are seeking a professional and personable Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out process. This role requires excellent customer service skills, attention to detail, and the ability to handle guest inquiries with professionalism. Experience in hospitality management and guest relations is preferred, along with multilingual abilities to serve diverse clientele. The Front Desk Clerk plays a vital role in maintaining guest satisfaction and upholding the hotel's reputation for exceptional service. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage reservations, cancellations, and modifications using multi-line phone systems Provide information about hotel amenities, local attractions, and services Handle guest inquiries, requests, and complaints promptly and professionally Maintain accurate guest records and billing information Coordinate with management, housekeeping, maintenance, and other departments to ensure guest needs are met Uphold phone etiquette standards when communicating with guests and vendors Assist with guest relations efforts to enhance overall guest experience Ensure the front desk area remains organized, clean, and welcoming at all times Requirements Previous experience hotel front desk operations preferred Strong customer service skills with a friendly and professional demeanor Excellent communication skills, including phone etiquette and handling multi-line phone systems Knowledge of hotel management software is a plus Ability to handle stressful situations calmly and efficiently Attention to detail in managing reservations, billing, and guest information Flexibility to work various shifts, including nights if required Prior experience in resort or hotel environment is advantageous Join our team to deliver outstanding guest experiences through exceptional service and hospitality excellence.

Job Type:

Part-time Pay:

From $10.50 per hour

Work Location:

In person