Hotel Front Desk Clerk

Hotel Front Desk Clerk 3.3 3.3 out of 5 stars Devils Lake, ND 58301 $13.50 - $15.00 an hour Sleep Inn & Suites 1,455 reviews $13.50 - $15.00 an hour Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$13.50 - $15 hourly

Responsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Handle customer complaints as necessary

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Displays impeccable interpersonal, time management, organizational skills, and customer service skills High school diploma, GED, or equivalent About Company Our Compensation Philosophy We understand that living is not getting any cheaper. So, in addition to paying our team well, we proactively seek out various forms of "compensation" to offer our employees. We also operate with the principle that a team that feels valued, receives recognition for a job well done, gives back to their community, and is working in a positive culture is every bit as important as a good wage. So, we strive daily to create and nurture a positive and healthy work culture.