Hotel General Manager

JOB OVERVIEW

Hotel Eastport, a brand-new boutique property in The Villages that opened in December 2025, is seeking an energetic and dedicated General Manager to lead the hotel into its next chapter. This role provides overall operational support for the entire leadership team, management, supervisors, and line-level associates, while ensuring profitability, one-degree service standards, sustainability initiatives, and training and staff development. More than just a job, this is an opportunity to help shape the culture, service, and success of the hotel and its world-class Food & Beverage offerings. The ideal candidate is a hands-on, passionate hotelier with a dynamic hospitality background spanning both rooms and food & beverage operations, a strong flair for leadership, and the ability to thrive in fast-paced environments while presenting an outstanding professional image of Hotel Eastport, AHC Hospitality, and The Villages community.

What You'll Do:

Partner closely with the Hotel's Leadership Team to drive all aspects of daily operations Cultivate a guest-first culture and build a high-performing, highly cohesive teams. Champion excellence in service, brand standards, and operational quality Play an active role in sales & marketing strategy, ensuring the hotel operates strong and stays competitive Analyze and act on P&L performance, budgets, cost control, and inventory management

Who You Are:

A natural leader and motivator who leads by example A self-starter with an entrepreneurial spirit Experienced in hotel operations and food & beverage, with a working knowledge of financials and HR practices Eager to be part of something bold and exciting Engrained in community involvement and representing the hotel, ownership and management company in good stewardship.

ESSENTIAL JOB FUNCTIONS

Ensure excellence in guest service while overseeing all operations of the hotel - Hotel Operations, Food & Beverage, Sales & Marketing, and Engineering functions Understand and support the mission, vision, and strategic goals of The Villages in coordination with AHC Hospitality Create and sustain a work environment that embraces The Villages culture while ensuring fair and equitable treatment, associate satisfaction, and overall business success Tour and visually inspect the property daily to monitor cleanliness, product quality, service standards, and overall operational excellence Represent the hotel within the local community, including businesses, colleges, government entities, and trade organizations, while supporting ongoing corporate social responsibility initiatives Maintain strong knowledge of the local market, including demand generators, competitor strategies, hospitality trends, and community impact opportunities Focus the team on delivering exceptional products and services that exceed guest expectations, build customer loyalty, and grow market share Remain highly visible throughout the hotel, especially during high-traffic periods, to ensure smooth operations and gather guest feedback regarding service quality and satisfaction Provide exceptional customer service to all guests, ensuring a comfortable and accommodating stay while achieving team and brand goals Achieve and maintain optimal brand awareness, guest satisfaction, inspection, and loyalty program scores. Knowledge of problem-solving tools and techniques for guest and associate issues. Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenues. Strong organizational skills. • Ability to effectively manage labor costs and overall productivity. Comprehensive understanding of leadership skills and has the ability to apply them. Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning and revenue management. Collaborate with other AHC Hospitality properties and brands to ensure operational consistency and quality compliance across the organization Participate actively in budgeting, forecasting, profit maximization, yield management, payroll oversight, capital planning, purchasing, and inventory control processes Control costs effectively by managing labor, supplies, utilities, overtime, and other controllable expenses within budgeted guidelines Develop and maintain strong vendor relationships to ensure the best products, pricing, and service levels Analyze service issues and operational trends, develop creative solutions, and implement improvements to continually enhance guest satisfaction and operational performance Coach and support hotel leadership teams in managing occupancy, rates, wages, expenses, and operational efficiencies to drive profitability Ensure associate recognition programs are effective and contribute positively to employee engagement and morale Provide and maintain a safe, secure, and compliant environment for both guests and associates, including knowledge and execution of emergency procedures and safety programs Maintain proficiency with standard software applications and hospitality systems, including room management, reservations, purchasing, and inventory platforms such as BirchStreet Previous experience with professional social media management is preferred Perform other duties as assigned. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

REQUIREMENTS

Ability to schedule, train, discipline and direct associates Prior experience with P&L accountability Must possess clear and definable communication standards including: written, speech, and verbal communication Must be able to convey information and ideas clearly Ability to maintain a calm, professional demeanor even during periods of crisis or uncertainty Excellent people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management Ability to work a flexible schedule based on the needs of the operation to include frequent second shifts, nights, weekends and holidays to observe and assist with successful operations.

EDUCATION, CERTIFICATES AND/OR EXPERIENCE

Minimum 5+ years related hospitality/hotel management experience required 10+ years of overall hospitality/hotel industry experience required. Food & Beverage Management experience, highly preferred. 4-year college degree, preferred Serve Safe certification and TIPS trained, preferred CPR/AED certified, preferred, preferred

Job Type:

Full-time Pay:

From $95,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Shift:

10 hour shift 8 hour shift Day shift

Work Location:

In person