Housing Specialist 3

The Westwego Housing Authority creates homes to serve our families that foster independence and empowerment. The Housing Specialist III supports residents and ensures compliance with public housing regulations by managing recertifications, rent calculations, and resident files. This role serves as a key point of contact for residents and works closely with internal teams to maintain accurate records and consistent policy application. An Ideal Applicant would have the following key competencies:

Accepting Direction :

The ability to accept and follow directions from those higher in the chain of command. Acting with

Ethics and Integrity :

The ability to be consistent, honest, and a trustworthy steward of State resources. Adapting to

Change :

The ability to adjust plans, expectations, and behaviors in response to change.

Building & Supporting Teams :

The ability to combine your actions and efforts with others to work toward achieving a common goal. C ommunicating

Effectively:

The ability to relay information correctly and appropriately to connect people and ideas. F ocusing on

Customers :

The ability to serve the needs of those who support and/or rely on the services provided.

Following Policies & Procedures:

The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Solving Problems :

The ability to discover solutions to problems.

Thinking Creatively :

The ability to generate ideas, manipulate ideas, and make unconventional connections to develop original approaches.

Using Data:

The ability to use relevant and valid data to inform a recommendation for action. Why This Role This is a great opportunity to make a direct impact on housing stability while handling complex cases and supporting team operations in a mission-driven environment. Three years of experience in administrative services, housing management, real estate, or social services.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

As a Housing Specialist 3, you will: Keeps records and prepares reports related to the assistance of families, housing assistance payments, participating landlords, and renting units. Interviews and advises applicants seeking admission to the housing program, and counsels tenants to ensure compliance with Tenant Occupancy Regulations. Initiates and maintains relationships with various community agencies and committees which provide leadership, services and programs to meet tenant needs. Prepares reports and instructional materials; processes all correspondence pertaining to community relations. May prepare applications on behalf of applicants; reviews all documents required of applicants. Certifies the eligibility of applicants and assigns them to proper housing. Maintains documentation according to established program guidelines. Verifies income and housing status through written inquiry or telephone contacts. Makes computations to determine eligibility and recertifications. May assist in resolving complaints from tenants by conducting informal counseling. Answers questions and gives information related to the housing program. Conducts applicant briefing sessions. Conducts workshops and makes presentations to owners and tenants about the housing program. Maintains computerized records and databases on client and housing information. Reviews financial reports and delinquent accounts and negotiates with property owners concerning rent amounts and claims in accordance with program guidelines, including monthly preparation of warrants to Finance department for payment. Prepares requisitions for the purchase of supplies or materials. Adjusts and collects rent according to established policy. Conducts surveys and investigations for the relocation of tenants. May perform inspections on housing units in the program, coordinate to make necessary repairs within a specified length of time, and re-inspect the unit to assure compliance with rules and regulations.

Position-Specific Details:

Appointment Type:

Promotional Career Progression:

This position does not participate in a

Career Progression Group Work Schedule:

Work hours are 8:00 AM to 4:30 PM, Monday - Friday. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine their position in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. • Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact: Toya Johnson Westwego Housing Authority 504-341-5255 toya@wegohousing.com