HR Specialist 2

Job Description Job Title

• HR Specialist 2 Duration
•  Short Term Assignment with expected August end date

Location:

Davidson

NC 28036

Onsite/Hybrid

• 4/1 hybrid schedule

Job Description:

We're looking for a Learning Operations Specialist who thrives in a high-volume, fast-paced environment and can execute efficiently across a range of learning support requests. This role is critical to ensuring smooth day-to-day operations within our learning ecosystem, with a strong focus on Workday Learning (or similar LMS platforms), case management, and stakeholder support. This will be onsite 4 days a week (Friday flex day) Responsibilities

• Manage and resolve a high volume of learning support cases across multiple categories, including:
• creating/updating digital or blended courses and programs in Workday
• Add/update course offerings and schedules
• Enrollment and learner support
• Reporting and data requests
• Technical troubleshooting within LMS (e.g., Workday Learning)
• Execute updates within the LMS with a high degree of accuracy and timeliness
• Troubleshoot learner and stakeholder issues, identifying root causes and driving resolution
• Partner with internal stakeholders (Learning

COE, HR, HR

Tech, etc.) to clarify requests and ensure proper execution

• Maintain data integrity across courses, offerings, and learner records
• Track and manage case progress using ticketing or case management systems
• Identify trends in incoming requests and flag process improvement opportunities
• Support reporting needs by pulling and validating learning data
• Contribute to documentation, SOPs, and knowledge base articles to improve team efficiency and consistency Qualifications
• 3-5 years of experience in Learning Operations, HR Operations, or LMS administration
• Hands-on experience with Workday Learning or another LMS
• Experience working in a high-volume, ticket-based environment
• Strong attention to detail and ability to execute repetitive tasks with accuracy
• Solid problem-solving skills, especially for technical or system-related issues
• Ability to manage multiple priorities and meet SLAs in a fast-paced setting
• Strong written and verbal communication skills Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

This position's starting pay is: $28.00/hr.