Employee Services Manager

Employee Services Manager Apex Service Partners - 3.2 Cheektowaga, NY Job Details Full-time $80,000 - $100,000 a year 10 hours ago Qualifications HR policy development Employee onboarding iCIMS Compensation and benefits strategy Talent acquisition platforms Employment law Regulatory compliance ADP Process improvement HR legal compliance Mid-level 3 years Team development Team management HR systems implementation Employee relations management HR business partner employee support Onboarding process management Escalation handling Leadership Communication skills Payroll processing Strategic thinking in HR leadership

Full Job Description Overview:

Employee Services (Human Resources) Manager (Regional)

Reports To:

Regional Chief of Staff Department:

Employee Services Location:

Regional; frequent travel within assigned region required Position Summary The Employee Services Manager is responsible for leading and executing regional HR duties while serving as the primary HR advisor to leadership and employees across the region. This role collaborates with the Market HR leaders, drives region-wide HR initiatives, ensures compliance with employment and labor regulations, and oversees regional onboarding, investigations, payroll processing, and employee lifecycle programs. This role partners closely with Corporate HR, Legal, Payroll, Risk, Talent Acquisition and Safety teams to ensure consistent, compliant HR practices. Key Responsibilities Leadership & Team Management Partner with, coach, and develop Market Area HR leaders Set priorities, assign work, and ensure accountability Serve as an escalation point for complex HR, safety, and employee relations issues Regional HR Strategy & Projects Drive region-wide HR projects and implementations including handbooks, policies, processes, and programs• Lead compensation-related initiatives including pay plans, merit increases, and employee review processes Ensure consistent execution and adoption of HR initiatives across all regional locations Regional team member onboarding Own Open Enrollment benefit process Compliance, Investigations & Risk Ensure compliance with federal, state, and local employment laws and company policies Oversee payroll compliance, termination processes, overtime guidelines, and safety requirements Conduct and oversee workplace investigations in a timely and compliant manner Respond to legal inquiries and partner with Legal/Apex for appropriate escalation and resolution Onboarding, Offboarding & Employee Lifecycle Oversee regional onboarding processes using ADP and iCIMS Ensure timely, accurate, and compliant execution of onboarding documentation and HRIS system setup Manage regional exit interview processes and analyze trends for leadership insights Payroll Oversight Manage regional payroll processing in partnership with Corporate Payroll Ensure payroll accuracy, timeliness, and wage and hour compliance Resolve payroll issues and escalations impacting employees or leadership Qualifications Education & Experience 3+ years of progressive HR experience with people management responsibility Experience supporting regional or multi-site operations preferred Hands-on experience with ADP, iCIMS, workplace investigations, compliance, and payroll oversight Skills & Competencies Strong leadership and team management capabilities along with a collaborative approach to problem-solving Deep knowledge of employment law, HR compliance, and risk management Proven ability to lead large-scale HR projects and process improvements Excellent judgment, discretion, and communication skills