BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job No:

541455

Work Type:

Full-time,Temporary Location:

PAGE Categories:

Administrative Support/Customer Service

DEPARTMENT ECONOMIC SECURITY DES

works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST

( ELIGIBILITY

INTERVIEWER

) DBME Family Assistance Administration ( FAA ) 1057 Vista Avenue, Page, Arizona 86040 This is a temporary position with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefit eligible and receive pay for State observed holidays.

DES DES DES DES DES

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security ( DES ) is the job for you. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This position is an in office position. + You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone. + You will be attending paid classroom training with on the job training (learning by doing). + Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations. + Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance. + While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens. + Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness. + Customer service practices. + Computer navigation of various software application, including but not limited to Google Suite or Microsoft. + Professional written and verbal communication. + Customer friendly, empathetic and patient. + Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone. + Core math skills, including but not limited to, addition, subtraction, multiplication and division. + Evaluate and make appropriate decisions (or determinations). + Access, maintain, review and interpret information. + Work independently as well as interacting with others on a team. + Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process. + One (1) year of experience performing eligibility reviews or one (1) year of customer service experience. + A High School Diploma or GED . + If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf) . + Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. + All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). + Affordable medical, dental, life, and short-term disability insurance plans + Participation in the Arizona State Retirement System ( ASRS ) and long-term disability plans + 10 paid holidays per year + Deferred compensation plan + Wellness plans + Infant at Work Program + Rideshare and Public Transit Subsidy + Career Advancement & Employee Development Opportunities

ASRS LTD ASRS

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at 928-606-3823 or at AngelinaClerry@azdes.gov. Request should be made as early as possible to allow time to arrange the accommodation. To view full details and how to apply, please login or create a Job Seeker account