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BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
Job
State of Arizona
Surprise, AZ (In Person)
Full-Time
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Job Description
Job No:
541112Work Type:
Full-time,Temporary Location:
SURPRISE
Categories:
Administrative Support/Customer ServiceDEPARTMENT ECONOMIC SECURITY DES
works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.BENEFITS AND ELIGIBILITY SPECIALIST ELIGIBILITY INTERVIEWER DBME
Family Assistance Administration ( FAA ) Surprise Field Office 11526 West Bell Road, Surprise, Arizona 85378 DESDES DES DES DES
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security ( DES ) is the job for you. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance for Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and provide quality interaction and communication with our clients. This is an in-person, on site-position.- You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
- You will be attending paid classroom training with on-the-job training (learning by doing).
- Provide excellent customer service in person and by phone to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- While talking to individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
- Adhere to agency standards measured by metrics, attendance, service levels, accuracy and timeliness.
- Customer service practices.
- Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills in:
- Professional written and verbal communication.
- Customer friendly, empathetic and patient.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to:
- Evaluate and make appropriate decisions (or determinations).
- Access, maintain, review and interpret information.
- Work independently as well as interacting with others on a team.
- Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED .
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System ( ASRS ) and long-term disability plans
- 10 paid holidays per year
- Deferred compensation plan
- Wellness plans
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities