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Job Description
Benefits Coordinator at Lovisa Pty Ltd Benefits Coordinator at Lovisa Pty Ltd in Carson, California Posted in 13 days ago.
Type:
full-time
Job Description:
Position Summary:
The Benefits Coordinator is responsible for the administration and coordination of employee benefits programs across a multi-site retail organization based in Los Angeles, CA. This role supports both Retail (store teams) and Support Center (corporate teams), ensuring Team Members receive accurate, timely, and high-quality support across all benefits-related programs for all US, Canada, & Mexico stores. The Benefits Specialist partners closely with HR, Payroll, Workers' Compensation, Unemployment vendors, and external carriers to ensure compliance, accuracy, and a positive Team Member experience.
Key Responsibilities:
Benefits Administration Administer employee benefits programs including medical, dental, vision, life insurance, disability, and retirement plans Manage enrollments, changes, qualifying life events, and terminations in the HRIS system Ensure accuracy of employee benefits data and payroll deductions Coordinate with carriers and vendors to resolve eligibility and enrollment issues Leave of Absence Support Support administration of employee leaves including FMLA, medical, parental, and personal leaves Track leave documentation and ensure compliance with applicable laws and company policies Partner with employees, managers, and third-party administrators to support leave processes Workers' Compensation Administration Manage Workers' Compensation claims in partnership with third-party administrators and insurance carriers Coordinate claim reporting, documentation, and follow-up with employees and managers Track claim status, restrictions, and return-to-work coordination Ensure compliance with state regulations and company reporting requirements Unemployment Benefits Support Respond to unemployment insurance claims and employment verification requests Partner with external agencies and third-party vendors to ensure accurate and timely responses Maintain proper documentation related to employee separation and claims Collaborate with HR and Payroll to ensure consistency of employment records Employee Support & Communication Serve as the primary contact for benefits-related questions across Retail and Support Center teams Assist employees in understanding benefit programs and enrollment processes Support creation and distribution of benefits communications and guides Assist with open enrollment planning, communication, and execution Compliance & Reporting Ensure compliance with federal, state, and local regulations including ACA, COBRA, HIPAA, and applicable leave laws Support audits and maintain accurate benefits and claims records Generate reports on benefits participation, claims activity, and trends Partner with Payroll to ensure accurate deductions and reporting Benefit Vendor & HR Partnership Liaise with benefits carriers, Workers' Compensation administrators, and unemployment agencies Partner with HR Business Partners and HR leadership on employee escalations Support implementation of new or updated benefits programs and processes Qualifications Bachelor's degree in Human Resources, Business Administration, or related field (preferred) 2-5 years of experience in benefits administration or HR support role Experience in retail or multi-site workforce environments strongly preferred Knowledge of benefits regulations including FMLA, COBRA, ACA, HIPAA, Workers' Compensation, and unemployment processes Experience with HRIS and benefits administration systems Strong attention to detail and organizational skills Excellent communication and customer service skills Key Competencies Customer service mindset High attention to detail and accuracy Strong knowledge of benefits and compliance processes Problem-solving and follow-through Strong communication skills Ability to manage multiple priorities in a fast-paced environment Collaboration across HR, Payroll, and external vendors Success Measures Accurate and timely benefits and claims administration Effective management of Workers' Compensation and unemployment cases Positive employee experience and responsiveness Compliance with all regulatory requirements Successful execution of open enrollment Strong partnership with Payroll, HR, and external providers
