Workers Compensation Claims Support Specialist (Orlando, FL) | Orlando, FL, USA

Workers' Compensation Claims Support Specialist (Orlando, FL) Workers' Compensation Claims Support Specialist (Orlando, FL)

Department:

Claims Administration & Adjusting Employment Type:

Permanent -

Full Time Location:

Orlando, FL Reporting To:

Ingrid Davila Compensation:

$17.75 - $19.70 / hour Description Our Story Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America , we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. What's in Store We are on the lookout for a Claims Support Specialist, who will be onsite in our Orlando office, who will be responsible for the administrative and clerical functions to assist with OCPS Workers' Compensation claims handling as on-site liaison for USIS claims operation. Key Responsibilities

• Administrative/clerical duties related to USIS claims operations on behalf of OCPS.
• Scan the FROI reports in Doc Manager (OCPS Program) and Update the FROIs from the OCPS portal.
• Handle all faxes pertaining to Workers' Compensation claims, saving them in Doc Manager and forwarding to USIS as necessary.
• Maintain "Claim Paperwork Tracking Log" for updating every claim. This requires daily communication with the work locations via email, phone or fax to ensure all forms are submitted from the OCPS locations, including signed FROI, Medical Release, Supervisor Investigation Report, Authorization for Treatment - forms to be saved in Doc Manager.
• Assist OCPS work locations, via phone fax or email, with responses to their questions eg. IW absences, employment status, payment records, addresses, phone numbers, etc.
• Assist on the Light Duty program with paperwork, and list in times of high volume.
• Request Cigna searches.
• Request adjusters to initiate ISO searches.
• Run reports from the USIS web site.
• Assist with training and putting together training material for OCPS school locations (involves travel within the OCPS district area).
• Attach claim documents in the USIS system files utilizing Corrus
• Adhere to USIS protocols, policies and procedures regardless of work location.
• Assist with other administrative duties, special projects, etc., for USIS as assigned by management.
• Work effectively in two different databases/systems, MS Office and Outlook.
• Perform other duties as assigned. This is a full-time role that will require you to be in office in Orlando, FL. Skills, knowledge & expertise
• Excellent customer service and presentation skills.
• High school diploma; excellent office administrative training.
• Proficient in Microsoft suite - Word, Excel, PowerPoint.
• Excellent typing/PC skills (40+wpm).
• Proficient business letter composition, grammar, spelling, punctuation, etc. in English.
• Required to own and safely operate a reliable motor vehicle; maintain vehicle and provide proper licenses and insurance as directed by the company.
• Organized, motivated, detail-orientated, self-starter with good judgment.
• Professional appearance and demeanor; effective communicator verbally and in writing.
• Ability to liaise professionally with client contacts on-site at client location, while effectively maintaining USIS policy and procedure.
• Able to work effectively in fast paced environment. Must be a team player, flexible and easy-going. Ability to multi-task and prioritize effectively.
• Ability to function efficiently and effectively in multiple systems to accomplish goals of the position, ensuring adherence to USIS policies.
• Reliable, good attendance record.
• Excellent customer service and presentation skills.
• Dedicated to company and corporate culture in support of USIS operations and company goals.

Equal Employment Opportunity & Legal Notices Benefits At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees.

Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements. Diversity and Inclusion Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices. Background Check & Fair Chance Compliance Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair-chance hiring requirements. Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com