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Employee Benefits Consultant
Job
Professional Group Plans
Clark, NJ (In Person)
Full-Time
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Job Description
We are seeking a detail-oriented and service-focused Employee Benefits Consultant - Level 2 to join our Clark, New Jersey office. This role provides dedicated administrative and client support to an established Sales Team. The ideal candidate thrives in a fast-paced, deadline-driven environment and takes ownership of issues from start to finish. This position requires strong problem-solving skills, excellent communication, and the ability to manage a high-volume workload while delivering exceptional broker and client service. Responsibilities Support current small group broker account managers Handle small group enrollment, termination, eligibility, and member ID card issues with carriers accurately and timely Research and resolve billing discrepancies, and claim issues Process and service individual applications Conduct follow-up with carriers to ensure timely processing and issue resolution Maintain accurate records and account documentation Utilize Excel and other applications to manage reporting, reconciliation, and account tracking Partner closely with internal teams and carriers to provide high-quality client service Prioritize and manage multiple requests simultaneously while meeting deadlines Manage annual small group carrier audits Qualifications Prior experience in employee benefits, health insurance, or broker account management required Strong understanding of the small group market (under 100 lives) Excellent verbal, written, organizational, and customer service skills Strong attention to detail with the ability to reprioritize independently in a fast-paced environment Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint Bachelor's degree and/or equivalent related experience preferred Strong sense of ownership and accountability Solution-oriented mindset with excellent follow-through Ability to work collaboratively within a small team environment Professional, responsive, and highly organized Comfortable handling sensitive information with discretion This is a fully in-office position, Monday through Friday, based in our Clark, New Jersey office. Compensation $45,000 - $65,000 (Final compensation will be determined based on experience, skills, education, and other job-related factors)