Employee Benefits Advocate

Employee Benefits Advocate Cragin & Pike - 3.0 Las Vegas, NV Job Details Full-time $20 - $23 an hour 14 hours ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance Opportunities for advancement Life insurance Retirement plan Qualifications Spanish Customer communication Client interaction via phone calls Full Job Description Job Overview Our Employee Benefit Advocates are technical experts who rely on their analytical and problem-solving skills to help client's employees navigate their benefit plans. They act as advisors and advocates offering white glove customer service. We are counting on your excellent customer service both externally and within our Benefits department to maintain and strengthen our client relationships. Does this sound like the job for you? If so, keep reading!  What will you do as an Employee Benefits Advocate? You are the person employees call if they have a question about their coverage or need assistance when a benefit claim isn't processed correctly. You have the experience and knowledge to review and understand benefit plan summaries and explanations of benefits. You have a passion for educating members on their benefits and resolving medical claim issues through problem solving. What experience do you need to succeed in this role? The most successful candidate will have worked with medical benefit plans or in medical billing and/or claims reconciliation. Ideally, you will have worked with an insurance carrier, medical provider's office or insurance agency/broker. Your experience will allow you to understand benefit plans and EOBs, answer member questions related to these items and troubleshoot and correct member eligibility issues. You work effectively with minimal supervision completing high quality, detailed work. You are patient when faced with conflict or high stress situations, using your technical expertise to investigate and resolve issues. Excellent telephone etiquette, attention to detail, and effective interpersonal, verbal and written communication skills are essential to your success. The ability to speak and write in Spanish fluently is required. You will regularly use Microsoft Office products as well as online benefit platforms and databases.

Salary Range:

$20.00 - $23.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Tuition Reimbursement Hands on Training Disability Insurance Life Insurance Career Growth Opportunities Retirement Plan Requirements One to two years prior claims experience with an insurance carrier or health care provider Ability to speak, read and write in Spanish strongly preferred Responsibilities Provide white glove customer service health plan members answering questions about coverage Assist health plan members with claims questions and appeals Serve as a member advocate with providers and health plan carriers About Us Recognized as a Best Practices Agency, Cragin & Pike has been providing comprehensive insurance and risk solutions since 1909. We've played a key role in the growth of Southern Nevada and beyond and we owe it all to the expertise and dedication of our team of talented insurance professionals. Our mission is based on building long-term relationships, providing incredible advocacy, expert guidance, and taking care of our clients. We are a locally owned, independent insurance agency with a long history of community support and leadership. Our leaders serve on more than 35 non-profit boards and committees and our teams community outreach includes ongoing supply drives, charitable fundraising and event participation, an annual adopt a family campaign, and many other community-minded initiatives. We are proud of our teams generous spirit!