Health Benefits Specialist (Consumer Advocate Role)

Job Overview At Consumer Health Solutions (CHS), we help with one of the biggest issues people face today: Health care costs. CHS helps to reduce health care costs for the employees of hundreds of companies throughout the New England area. We do this by offering employee benefit plans that include several tax-free spending accounts that can be used for healthcare and other expenses. We're looking for a Health Benefits Specialist who will serve as a consumer advocate to help employees with account questions. In this role, you'll spend the majority of your time speaking directly with consumers (the employees), helping them understand their benefits, resolve claims issues, and make the most of their benefit. What You'll Do Handle inbound calls from consumers seeking assistance with FSA, HRA and HSA benefits, explaining plan details clearly and empathetically (about 2/3 of your time) Research and resolve claims and billing issues Communicate with internal claims and eligibility teams and client HR as needed Respond to member and client emails in a timely, professional manner Document interactions and track issues in our CRM system Identify patterns or recurring issues and help improve internal processes Provide clear, caring guidance to members navigating complex situations Demonstrate excellent phone etiquette and customer service skills to ensure a positive experience for every individual served.

What We're Looking For:

We hire and promote based on values. We are looking for people who demonstrate: Integrity

• Doing the right thing Caring
• You genuinely want to help people Attention to Detail
• You catch what others miss Strong Communication Skills
• Clear, professional, and empathetic Action-Oriented Mindset
• You take initiative and follow through Experience required: Health insurance, benefits, or claims experience Medical billing or healthcare office experience Customer service or call center experience Any role involving problem-solving for clients or customers Why CHS People-first culture
• We value and appreciate every team member Growth opportunities
• As we grow, you can grow into roles across several areas including: Finance Account Management Claims Sales Fast-paced but flexible
• We work hard, but we are flexible when life is complicated Meaningful work
• You'll be part of a mission driven business that helps people Work Environment We are moving to a new office in Andover, MA (just off Rt.

93, ~30 minutes from Manchester, NH) Hybrid flexibility available after initial training period Full-time and part-time opportunities available

Pay:

$22.00

• $26.

00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance

Work Location:

Hybrid remote in North Reading, MA 01864